Average Ratings 11 Ratings
Average Ratings 0 Ratings
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Description
OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.
Description
Product innovation has never been easier. You can get a complete cloud PLM solution right out of the box. Reduce production errors and create a system that works equally well with 10 employees or 10,000. You can fix your systems now to scale them up in the future, without having to replace or rip out what you have. A PLM designed specifically for you will help you get your products to market quickly and allow you to innovate faster than ever before.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Jira
Yes
Jira Work Management
Yes
Salesforce
Yes
Slack
Yes
AutoCAD
No
Box
Yes
Dropbox
Yes
JD Edwards EnterpriseOne
No
Microsoft Azure
Yes
Microsoft Excel
No
Integrations
Jira
Yes
Jira Work Management
Yes
Salesforce
Yes
Slack
Yes
AutoCAD
Yes
Box
No
Dropbox
No
JD Edwards EnterpriseOne
Yes
Microsoft Azure
No
Microsoft Excel
Yes
Pricing Details
$9/user/month
$9/user/month (if billed yearly)
$11/user/month (if billed monthly)
$11/user/month (if billed monthly)
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
OneDesk
Founded
2008
Country
Canada
Website
www.onedesk.com
Vendor Details
Company Name
Upchain
Founded
2015
Country
Canada
Website
www.upchain.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Lifecycle Management
Change Management
No
Compliance Management
No
Cost Tracking
Yes
Design Management
Yes
Document Management
No
Product Data Management
Yes
Project Management
Yes
Requirements Management
Yes
Supplier Management
No
Product Management
Collaboration
Yes
Feedback Collection
Yes
Idea Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Product Roadmapping
Yes
Release Management
Yes
Requirements Management
Yes
Resource Management
Yes
Workflow Management
Yes
Product Roadmap
Collaboration
Yes
Content Import / Export
Yes
Diagramming
No
Drag & Drop
Yes
Feature Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Requirements Management
Yes
Workflow Management
Yes
Project Management
Agile Methodologies
Yes
Budget Management
Yes
Client Portal
Yes
Collaboration Tools
Yes
Cost-to-Completion Tracking
Yes
Customizable Templates
Yes
Gantt Charts
Yes
Idea Management
Yes
Kanban Board
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Resource Management
Yes
Time & Expense Tracking
Yes
Traditional Methodologies
Yes
Project Portfolio Management
Budget Management
Yes
Collaboration
Yes
Dashboard
Yes
Issue Management
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Project Planning
Yes
Requirements Management
Yes
Resource Management
Yes
Status Tracking
Yes
Task Management
Yes
Time & Expense Tracking
Yes
Product Features
Manufacturing
Accounting Integration
Yes
ERP
Yes
MES
Yes
MRP
No
Maintenance Management
Yes
Purchase Order Management
Yes
Quality Management
Yes
Quotes/Estimates
Yes
Reporting/Analytics
Yes
Safety Management
Yes
Shipping Management
Yes
Product Data Management
Bill of Material Management
Yes
Document Management
Yes
Formula Management
Yes
Product Analytics
Yes
Product Lifecycle Management
Yes
Testing Management
No
Version Control
Yes
Product Lifecycle Management
Change Management
Yes
Compliance Management
Yes
Cost Tracking
Yes
Design Management
Yes
Document Management
Yes
Product Data Management
Yes
Project Management
Yes
Requirements Management
Yes
Supplier Management
Yes
Product Management
Collaboration
Yes
Feedback Collection
Yes
Idea Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Product Roadmapping
Yes
Release Management
Yes
Requirements Management
Yes
Resource Management
Yes
Workflow Management
Yes
