Average Ratings 11 Ratings
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Description
OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.
Description
UMT360's Strategic Portfolio Management Solution provides critical portfolio management capabilities that many organizations are lacking. UMT360 ensures that you have the right business planning and controls in place to help model and analyze all aspects and align investments with strategy, accelerate business transformation, and facilitate business growth.
Our unique approach allows clients to incrementally deploy the capabilities they need to gain visibility, gain insight, and establish enterprise connections to accelerate business transformation and improve decision-making.
These are key capabilities:
* Governance Controls for All Portfolios
* Demand & Innovation Management
* Forecasting and Budgeting
* Resource Utilization & Management
* Outcome Management
* Strategic Portfolio Analysis
* Roadmapping and Release Management
* Business Intelligence & Metrics
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Jira
Yes
Microsoft Project
Yes
Azure Boards
No
Box
Yes
Dropbox
Yes
Jira Work Management
Yes
Mailchimp
Yes
Microsoft 365
No
Microsoft Azure
Yes
Microsoft PPM
No
Integrations
Jira
Yes
Microsoft Project
Yes
Azure Boards
Yes
Box
No
Dropbox
No
Jira Work Management
No
Mailchimp
No
Microsoft 365
Yes
Microsoft Azure
No
Microsoft PPM
Yes
Pricing Details
$9/user/month
$9/user/month (if billed yearly)
$11/user/month (if billed monthly)
$11/user/month (if billed monthly)
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
OneDesk
Founded
2008
Country
Canada
Website
www.onedesk.com
Vendor Details
Company Name
UMT360
Founded
2010
Country
United States
Website
www.umt360.com/products/strategic-portfolio-management-software/
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Lifecycle Management
Change Management
No
Compliance Management
No
Cost Tracking
Yes
Design Management
Yes
Document Management
No
Product Data Management
Yes
Project Management
Yes
Requirements Management
Yes
Supplier Management
No
Product Management
Collaboration
Yes
Feedback Collection
Yes
Idea Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Product Roadmapping
Yes
Release Management
Yes
Requirements Management
Yes
Resource Management
Yes
Workflow Management
Yes
Product Roadmap
Collaboration
Yes
Content Import / Export
Yes
Diagramming
No
Drag & Drop
Yes
Feature Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Requirements Management
Yes
Workflow Management
Yes
Project Management
Agile Methodologies
Yes
Budget Management
Yes
Client Portal
Yes
Collaboration Tools
Yes
Cost-to-Completion Tracking
Yes
Customizable Templates
Yes
Gantt Charts
Yes
Idea Management
Yes
Kanban Board
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Resource Management
Yes
Time & Expense Tracking
Yes
Traditional Methodologies
Yes
Project Portfolio Management
Budget Management
Yes
Collaboration
Yes
Dashboard
Yes
Issue Management
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Project Planning
Yes
Requirements Management
Yes
Resource Management
Yes
Status Tracking
Yes
Task Management
Yes
Time & Expense Tracking
Yes
Product Features
Agile Project Management Tools
Backlog Management
No
Feedback Management
No
Gantt/Timeline View
No
Kanban Board
No
Prioritization
No
Request Management
No
Resource Management
No
Retrospectives Management
No
Status Tracking
No
Supports Scrum
No
Team Management
No
Template Management
No
Workflow Management
No
Application Lifecycle Management
Administrator Level Control
No
Defect Tracking
No
Iteration Planning
No
Project Management
No
Release Management
No
Requirements Review
No
Task Management
No
Test Case Tracking
No
User Level Management
No
Version Control
No
Change Management
Approval Workflow
No
Audit Trail
No
Automated Notifications
No
Change Calendar
No
Change Planning
No
Compliance Management
No
Prioritization
No
Release Management
No
Task Management
No
Tracking & Reporting
No
Training Management
No
Demand Planning
Capacity Planning
No
Data Visualization
No
Historical Reporting
No
Inventory Optimization
No
Planned vs Actual Tracking
No
Product Introduction Planning
No
Promotions Management
No
Replenishment Management
No
Sales Forecasting
No
Supply Forecasting
No
Enterprise Architecture
Application Portfolio Management
Yes
Architecture Governance
Yes
Capability Mapping
Yes
Diagramming
Yes
Idea Management
No
Modeling & Simulation
Yes
Project Management
No
Risk Assessment
Yes
Transformation Roadmapping
Yes
Version Control
No
Innovation
Collaboration
No
Discussion Threads
No
Engagement Monitoring
No
Evaluation Workflow
No
Feedback Management
No
Gamification
No
Idea Ranking
No
Ideation / Crowdsourcing
No
Open Innovation
No
Polls / Voting
No
Trend Tracking
No
IT Project Management
Bug Tracking
No
Issue Management
No
Milestone Tracking
No
Percent-Complete Tracking
No
Portfolio Management
No
Prioritization
No
Product Roadmapping
No
Requirements Management
No
Resource Management
No
Status Tracking
No
Supports Agile
No
Supports Scrum
No
Task Management
No
Testing / QA Management
No
Time & Expense Tracking
No
OKR
Benchmarking
No
Feedback Management
No
Goal Management
No
KPIs
No
Prioritization
No
Progress Tracking
No
Strategic Planning
No
Product Management
Collaboration
No
Feedback Collection
No
Idea Management
No
Milestone Tracking
No
Prioritization
No
Product Roadmapping
No
Release Management
No
Requirements Management
No
Resource Management
No
Workflow Management
No
Product Roadmap
Collaboration
No
Content Import / Export
No
Diagramming
No
Drag & Drop
No
Feature Management
No
Milestone Tracking
No
Prioritization
No
Requirements Management
No
Workflow Management
No
Project Management
Agile Methodologies
Yes
Budget Management
Yes
Client Portal
Yes
Collaboration Tools
Yes
Cost-to-Completion Tracking
Yes
Customizable Templates
Yes
Gantt Charts
Yes
Idea Management
Yes
Kanban Board
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Resource Management
Yes
Time & Expense Tracking
Yes
Traditional Methodologies
Yes
Project Portfolio Management
Budget Management
Yes
Collaboration
Yes
Dashboard
Yes
Issue Management
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Project Planning
Yes
Requirements Management
Yes
Resource Management
Yes
Status Tracking
Yes
Task Management
Yes
Time & Expense Tracking
Yes
Resource Management
Capacity Management
No
Data Visualization
No
Demand Forecasting
No
Drag & Drop
No
Employee Scheduling
No
Filtered Search
No
Resource Allocation
No
Skills Tracking
No
Utilization Management
No
Strategic Planning
Budgeting & Forecasting
Yes
Dashboard
Yes
Goal Setting / Tracking
Yes
Idea Management
Yes
KPIs
Yes
Modeling & Simulation
Yes
Roadmapping
Yes
Scenario Planning
Yes
Scorecards
Yes
