Average Ratings 11 Ratings
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Description
OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.
Description
Eliminate disorder and bring teams together by establishing a unified source of truth, leading to the development of exceptional products. With clarity on priorities for Now, Next, and Later, everyone is aligned on what actions to take. This framework integrates roadmap management, idea generation, and feedback collection, ensuring that every action is linked to desired outcomes. Unleash the potential of a streamlined roadmap by clearly defining and communicating what matters most to your organization. Highlight essential concepts, gather, categorize, and disseminate the ideas and initiatives that will propel your product's evolution. Gain insights into your customers' needs, address their challenges, and keep them informed throughout the process. The excitement of transforming concepts into tangible products is unparalleled, yet CHAOS can take over when teams and processes are misaligned, leading to lost files, feedback, and data. The problem escalates with larger teams! Instead of relying on confusing timeline roadmaps, concentrate on your Objectives and Key Results (OKRs) and bring them to fruition using efficient roadmaps. Seamlessly create and distribute strategies that are easily understood by all, fostering collaboration and clarity across the board. Ultimately, by streamlining these processes, you can enhance productivity and innovation within your organization.
API Access
Has API
API Access
Has API
Integrations
Dropbox
Jira
Jira Work Management
Microsoft Azure
Slack
Stackreaction
Trello
Zapier
Box
Easyflow
Integrations
Dropbox
Jira
Jira Work Management
Microsoft Azure
Slack
Stackreaction
Trello
Zapier
Box
Easyflow
Pricing Details
$9/user/month
Free Trial
Free Version
Pricing Details
$99 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OneDesk
Founded
2008
Country
Canada
Website
www.onedesk.com
Vendor Details
Company Name
CreateSHIFT
Website
www.prodpad.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Lifecycle Management
Change Management
Compliance Management
Cost Tracking
Design Management
Document Management
Product Data Management
Project Management
Requirements Management
Supplier Management
Product Management
Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management
Product Roadmap
Collaboration
Content Import / Export
Diagramming
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management
Project Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Project Portfolio Management
Budget Management
Collaboration
Dashboard
Issue Management
Milestone Tracking
Portfolio Management
Project Planning
Requirements Management
Resource Management
Status Tracking
Task Management
Time & Expense Tracking
Product Features
Idea Management
Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking
Product Lifecycle Management
Change Management
Compliance Management
Cost Tracking
Design Management
Document Management
Product Data Management
Project Management
Requirements Management
Supplier Management
Product Management
Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management
Product Roadmap
Collaboration
Content Import / Export
Diagramming
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management