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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Managing assets and help desks in K-12 education is becoming increasingly complex. We understand the challenges you face, from juggling multiple outdated programs to relying on a hodgepodge of library systems for device management, using emails for help requests, and dealing with an avalanche of spreadsheets and paper forms. With One to One Plus, you can access a comprehensive asset management and help desk solution that consolidates everything into a single platform. This system is essential for enhancing your team's productivity and effectiveness. You can monitor all technology devices through one interface and obtain the complete history of each device. Additionally, it seamlessly integrates with your current systems via an easy API connection and allows you to generate invoices for devices that are damaged. Our platform serves schools of all sizes nationwide, and by joining the One to One Plus community, you'll gain access to valuable knowledge sharing, best practices, and innovative ideas related to K-12 asset management and help desk ticketing, making your operations smoother and more streamlined. Ultimately, the right tools can significantly improve the way you manage your school's technology resources.

Description

The VI Service Desk is an IT help desk solution specifically designed for HCL Notes/Domino®. It offers seamless integration, ensuring you achieve the highest return on investment (ROI) while minimizing total cost of ownership (TCO). You can establish a Service Catalog that encompasses Incident, Problem, Change, and Request Management processes, or you can utilize the VI Service Desk as a conventional help desk ticketing solution and activate additional features as your needs evolve. With our advanced SLA Engine, you can specify conditions for starting, pausing, and stopping SLAs based on ticket statuses. SLA milestones can be established as a percentage of the elapsed SLA duration, automatically triggering notifications for the relevant staff. The VI Service Desk can be deployed on a global level, functioning as either a centralized web-based application or a replicated Notes application, or even both. Users can access the platform via the Notes client, major web browsers, iPads, and various mobile devices. The VI Service Desk harnesses tried-and-true Domino security measures, allowing for security settings to be tailored according to user, group, and role specifications. Additionally, this flexibility ensures that organizations can maintain robust security protocols while adapting to their unique operational requirements.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$900 one-time payment
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Edutek Solutions

Founded

2015

Country

United States

Website

onetooneplus.com

Vendor Details

Company Name

Velocity Integrations Software

Country

United States

Website

www.velocityintegrations.com

Product Features

Fixed Asset Management

Asset Budgeting No 
Asset Lifecycle Management Yes 
Audit Trail Yes 
Barcoding / RFID Yes 
Depreciation Management No 
Disposal Management Yes 
Document Management No 
Inventory Tracking Yes 
Tax Management No 

IT Asset Management

Asset Tracking No 
Audit Management Yes 
Compliance Management No 
Configuration Management No 
Contract/License Management Yes 
Cost Tracking Yes 
Depreciation Management No 
IT Service Management No 
Inventory Management Yes 
Maintenance Management No 
Procurement Management Yes 
Requisition Management No 
Supplier Management No 

K-12

Attendance Tracking No 
Classroom Management No 
Communication Management No 
Curriculum Management No 
Enrollment Management No 
Financial Management No 
Parent Portal No 
Progress Reports No 
Skill Testing No 
Student Information / Records No 

School Accounting

Accounts Payable No 
Attendance Management No 
Billing & Invoicing No 
Budgeting & Forecasting No 
Class Loading No 
Fixed Asset Management No 
For Private Schools No 
Fund Accounting No 
General Ledger No 
K-12 No 
Payroll Management No 
Purchasing No 

School Management

Bookstore Management No 
Cafeteria Management No 
Curriculum Management No 
Facility Management No 
Financial Management No 
Higher Education No 
Housing Management No 
Independent / Private No 
K-12 No 
Library Management No 
Online Calendar No 
Online Payments No 
Parent / Student Portal No 
Preschool No 
Reporting/Analytics No 
School District No 
Special Education No 
Vocational / Trade Schools No 

Work Order

Contract Management No 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control Yes 
Job Management Yes 
Preventive Maintenance Yes 
Quotes / Estimates No 
Recurring Appointments No 
Routing Yes 
Scheduling Yes 
Task Management Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

IT Asset Management

Asset Tracking Yes 
Audit Management Yes 
Compliance Management No 
Configuration Management Yes 
Contract/License Management Yes 
Cost Tracking No 
Depreciation Management No 
IT Service Management No 
Inventory Management Yes 
Maintenance Management Yes 
Procurement Management No 
Requisition Management No 
Supplier Management Yes 

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs Yes 
Hardware Inventory Yes 
IT Budgeting No 
License Management Yes 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory Yes 
User Activity Monitoring No 

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