Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Managing assets and help desks in K-12 education is becoming increasingly complex. We understand the challenges you face, from juggling multiple outdated programs to relying on a hodgepodge of library systems for device management, using emails for help requests, and dealing with an avalanche of spreadsheets and paper forms. With One to One Plus, you can access a comprehensive asset management and help desk solution that consolidates everything into a single platform. This system is essential for enhancing your team's productivity and effectiveness. You can monitor all technology devices through one interface and obtain the complete history of each device. Additionally, it seamlessly integrates with your current systems via an easy API connection and allows you to generate invoices for devices that are damaged. Our platform serves schools of all sizes nationwide, and by joining the One to One Plus community, you'll gain access to valuable knowledge sharing, best practices, and innovative ideas related to K-12 asset management and help desk ticketing, making your operations smoother and more streamlined. Ultimately, the right tools can significantly improve the way you manage your school's technology resources.
Description
The VI Service Desk is an IT help desk solution specifically designed for HCL Notes/Domino®. It offers seamless integration, ensuring you achieve the highest return on investment (ROI) while minimizing total cost of ownership (TCO). You can establish a Service Catalog that encompasses Incident, Problem, Change, and Request Management processes, or you can utilize the VI Service Desk as a conventional help desk ticketing solution and activate additional features as your needs evolve. With our advanced SLA Engine, you can specify conditions for starting, pausing, and stopping SLAs based on ticket statuses. SLA milestones can be established as a percentage of the elapsed SLA duration, automatically triggering notifications for the relevant staff. The VI Service Desk can be deployed on a global level, functioning as either a centralized web-based application or a replicated Notes application, or even both. Users can access the platform via the Notes client, major web browsers, iPads, and various mobile devices. The VI Service Desk harnesses tried-and-true Domino security measures, allowing for security settings to be tailored according to user, group, and role specifications. Additionally, this flexibility ensures that organizations can maintain robust security protocols while adapting to their unique operational requirements.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$900 one-time payment
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Edutek Solutions
Founded
2015
Country
United States
Website
onetooneplus.com
Vendor Details
Company Name
Velocity Integrations Software
Country
United States
Website
www.velocityintegrations.com
Product Features
Fixed Asset Management
Asset Budgeting
No
Asset Lifecycle Management
Yes
Audit Trail
Yes
Barcoding / RFID
Yes
Depreciation Management
No
Disposal Management
Yes
Document Management
No
Inventory Tracking
Yes
Tax Management
No
IT Asset Management
Asset Tracking
No
Audit Management
Yes
Compliance Management
No
Configuration Management
No
Contract/License Management
Yes
Cost Tracking
Yes
Depreciation Management
No
IT Service Management
No
Inventory Management
Yes
Maintenance Management
No
Procurement Management
Yes
Requisition Management
No
Supplier Management
No
K-12
Attendance Tracking
No
Classroom Management
No
Communication Management
No
Curriculum Management
No
Enrollment Management
No
Financial Management
No
Parent Portal
No
Progress Reports
No
Skill Testing
No
Student Information / Records
No
School Accounting
Accounts Payable
No
Attendance Management
No
Billing & Invoicing
No
Budgeting & Forecasting
No
Class Loading
No
Fixed Asset Management
No
For Private Schools
No
Fund Accounting
No
General Ledger
No
K-12
No
Payroll Management
No
Purchasing
No
School Management
Bookstore Management
No
Cafeteria Management
No
Curriculum Management
No
Facility Management
No
Financial Management
No
Higher Education
No
Housing Management
No
Independent / Private
No
K-12
No
Library Management
No
Online Calendar
No
Online Payments
No
Parent / Student Portal
No
Preschool
No
Reporting/Analytics
No
School District
No
Special Education
No
Vocational / Trade Schools
No
Work Order
Contract Management
No
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
Yes
Job Management
Yes
Preventive Maintenance
Yes
Quotes / Estimates
No
Recurring Appointments
No
Routing
Yes
Scheduling
Yes
Task Management
Yes
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
No
Configuration Management
Yes
Contract/License Management
Yes
Cost Tracking
No
Depreciation Management
No
IT Service Management
No
Inventory Management
Yes
Maintenance Management
Yes
Procurement Management
No
Requisition Management
No
Supplier Management
Yes
IT Management
Capacity Monitoring
No
Compliance Management
No
Event Logs
Yes
Hardware Inventory
Yes
IT Budgeting
No
License Management
Yes
Patch Management
No
Remote Access
No
Scheduling
No
Software Inventory
Yes
User Activity Monitoring
No