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Average Ratings 0 Ratings

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features
design
support

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Description

Intelligent On-Call Coordination for Service Groups. Eliminate the inefficiencies of manually creating your on-call roster, and feel assured that your team will receive automatic notifications at the beginning and end of their shifts. By implementing efficient call routing and recording, you guarantee that the initial contact a prospective customer has with your company is a favorable experience, leading to increased business opportunities. Additionally, a communal voicemail system guarantees that vital customer communications are readily available to both you and your team, enhancing your overall awareness of every interaction. This streamlined approach not only improves response times but also fosters a more cohesive team environment.

Description

The Pointman team has developed a native application compatible with desktops, tablets, and smartphones across both iOS and Android platforms. This innovative solution is akin to a 'dream come true' for teams that include both internal and external members collaborating to enhance customer service. Management and back-office personnel benefit from a comprehensive dashboard that effectively organizes field staff and customer information, streamlining tasks for optimal performance outcomes. Meanwhile, field personnel can leverage the mobile-friendly version to communicate, provide guidance, and access customer data seamlessly. With highly customizable automated reports, business owners and leaders are empowered to make informed decisions that highlight areas for improvement. It’s truly a holistic 360-degree solution designed for every member of the team.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

QuickBooks Online No 

Integrations

QuickBooks Online Yes 

Pricing Details

$49 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$90 per user per month
Up to 5 users $499 monthly fixed rate 6 to 100 users $90 per user per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

OnCall IQ

Founded

2019

Country

United States

Website

oncalliq.com

Vendor Details

Company Name

Pointman

Founded

2015

Country

United States

Website

pointman.com

Product Features

HVAC

Billing & Invoicing No 
Customer Database No 
Dispatch Management No 
Inventory Control No 
Job Management No 
Maintenance Scheduling No 
Mobile Access No 
Quotes / Estimates No 
Routing No 
Scheduling Yes 
Service History Tracking No 
Technician Management Yes 
Work Order Management No 

Service Dispatch

Billing & Invoicing No 
Call Center Management No 
Contract Management No 
Customer Database No 
Inventory Control No 
Job Management No 
Job Tracking No 
Mobile Access Yes 
Routing No 
Scheduling Yes 
Self Service Portal Yes 
Service History Tracking No 
Technician Management Yes 
Work Order Management No 

Product Features

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature Yes 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field Yes 
Quotes / Estimates Yes 
Routing No 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

HVAC

Billing & Invoicing Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control No 
Job Management Yes 
Maintenance Scheduling Yes 
Mobile Access Yes 
Quotes / Estimates Yes 
Routing No 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Plumbing

Billing & Invoicing Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control No 
Job Management Yes 
Mobile Access Yes 
Quotes / Estimates Yes 
Routing No 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Service Dispatch

Billing & Invoicing Yes 
Call Center Management No 
Contract Management Yes 
Customer Database Yes 
Inventory Control No 
Job Management Yes 
Job Tracking Yes 
Mobile Access Yes 
Routing No 
Scheduling Yes 
Self Service Portal No 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

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