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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Users have the option to submit a web-based ticket, ensuring that their information is securely stored in the administrative section while notifying your staff of the request. Additionally, our customer support software features a robust knowledge base designed to assist in educating your clients effectively. Customers can conveniently send their inquiries via email, and the system can be configured to automatically generate a support ticket from those emails, alerting your staff instantly. Furthermore, customers will have the ability to request live chat assistance directly from your website, where you can place chat icons on any page to indicate your availability. You also have the flexibility to initiate chats with visitors on your site. The Omnistar Knowledge Base package equips you with all the essential tools to develop a quick, user-friendly, and efficient knowledge base system for your customers, making it simple to manage. This comprehensive solution not only enhances customer support but also improves overall user satisfaction by providing immediate access to information.

Description

Integrate your knowledge with ChatGPT to create an oracle that provides instant answers to any inquiry, whether through your internal Slack channel or as a convenient website widget. This customizable ChatGPT oracle can tap into your entire organizational knowledge, spanning Confluence pages, Jira issues, Notion documents, and Google Docs, all while ensuring that your data is securely stored within a SOC2 compliant application and exclusively accessible to your Oracle. Importantly, none of this data is used for training the models, enabling you to have the ultimate team member who can promptly address any questions or concerns. Moreover, this platform acts as a highly efficient support agent, capable of resolving customer inquiries swiftly. You can begin your journey at no cost, and if you discover a better price elsewhere, we promise to beat it. Designed specifically as a Slack application and browser extension centered on Confluence, this tool simplifies the process of obtaining answers regarding your documentation; as you explore, eesel ChatGPT will only recognize the pages you access after initiating the trial. Embrace the power of an intelligent assistant that enhances your productivity and streamlines your workflows.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Airtable
Asana
Canva
ChatGPT
Confluence
Figma
GitLab
Google Ads
Google Docs
Google Sheets
Intercom
Jira
MySQL
Notion
OpenAI
Oracle Cloud Infrastructure
Salesforce
Shopify
Slack
Trello

Integrations

Airtable
Asana
Canva
ChatGPT
Confluence
Figma
GitLab
Google Ads
Google Docs
Google Sheets
Intercom
Jira
MySQL
Notion
OpenAI
Oracle Cloud Infrastructure
Salesforce
Shopify
Slack
Trello

Pricing Details

$27 per month
Free Trial
Free Version

Pricing Details

$49 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Omnistar

Founded

1999

Country

United States

Website

omnistarkbase.com/knowledge-management-software.htm

Vendor Details

Company Name

eesel.ai

Website

www.eesel.ai/

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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