Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Omnipeek is an easy-to-use yet powerful network protocol analyzer built for deep visibility into network performance and security. It enables IT teams to capture and analyze packets in real time across wired, wireless, voice, and video networks. Omnipeek transforms raw packet data into actionable insights through full-color visualizations and automated analysis. The platform records network activity so teams can investigate performance bottlenecks and security incidents with precision. Built-in intelligence analyzes flows automatically, reducing the need for manual, packet-by-packet inspection. Omnipeek integrates with LiveWire appliances to extend monitoring and troubleshooting across remote sites and data centers. Wireless analysis capabilities allow simultaneous multi-channel capture for advanced WiFi troubleshooting. With expert-driven alerts and analytics, Omnipeek helps teams resolve issues faster and more confidently.
Description
By implementing Shift Left, organizations can expedite incident resolution earlier in the support process. This approach empowers Level 1, Level 2, and field support technicians to efficiently address common issues related to users and devices directly from the ServiceNow incident form. By eliminating the necessity for privileged access across various systems such as Active Directory, Microsoft Configuration Manager, LAPS, and MBAM, first-call resolution rates can see a substantial boost. Rather than escalating issues to higher levels of support, Shift Left equips help desk teams with the tools to perform actions like resetting user passwords and unlocking accounts, all within the incident form. This capability allows for a marked increase in the number of tickets diagnosed and resolved during the initial call. Moreover, technicians can access a record of troubleshooting steps already taken for an incident, which significantly reduces the likelihood of redundant efforts. Ultimately, this streamlined approach enhances the overall efficiency and effectiveness of support operations.
API Access
Has API
No
API Access
Has API
No
Integrations
7-Zip
No
Active Directory
No
Check Point IPS
Yes
Check Point Infinity
Yes
Microsoft Edge
No
Network Critical
Yes
ServiceNow
No
Integrations
7-Zip
Yes
Active Directory
Yes
Check Point IPS
No
Check Point Infinity
No
Microsoft Edge
Yes
Network Critical
No
ServiceNow
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
LiveAction
Founded
2007
Country
United States
Website
www.liveaction.com/products/omnipeek/
Vendor Details
Company Name
Recast Software
Website
store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621
Product Features
Network Traffic Analysis (NTA)
Anomalous Behavior Detection
No
High Bandwidth Usage Monitoring
No
Historical Behavior Data
No
Identify High Network Traffic Sources
No
Network Transaction Visibility
No
Stream Data to IDR or Data Lake
No
Traffic Decryption
No
Network Troubleshooting
Alerts / Escalation
Yes
Bandwidth Troubleshooting
Yes
Change Management
No
Configuration Management
No
Connectivity Management
Yes
Data Visualization
Yes
Historical Audit
Yes
Mobile Network Troubleshooting
Yes
Network Analysis
Yes
Network Monitoring
Yes
Product Features
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No