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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Omnipeek is an easy-to-use yet powerful network protocol analyzer built for deep visibility into network performance and security. It enables IT teams to capture and analyze packets in real time across wired, wireless, voice, and video networks. Omnipeek transforms raw packet data into actionable insights through full-color visualizations and automated analysis. The platform records network activity so teams can investigate performance bottlenecks and security incidents with precision. Built-in intelligence analyzes flows automatically, reducing the need for manual, packet-by-packet inspection. Omnipeek integrates with LiveWire appliances to extend monitoring and troubleshooting across remote sites and data centers. Wireless analysis capabilities allow simultaneous multi-channel capture for advanced WiFi troubleshooting. With expert-driven alerts and analytics, Omnipeek helps teams resolve issues faster and more confidently.

Description

By implementing Shift Left, organizations can expedite incident resolution earlier in the support process. This approach empowers Level 1, Level 2, and field support technicians to efficiently address common issues related to users and devices directly from the ServiceNow incident form. By eliminating the necessity for privileged access across various systems such as Active Directory, Microsoft Configuration Manager, LAPS, and MBAM, first-call resolution rates can see a substantial boost. Rather than escalating issues to higher levels of support, Shift Left equips help desk teams with the tools to perform actions like resetting user passwords and unlocking accounts, all within the incident form. This capability allows for a marked increase in the number of tickets diagnosed and resolved during the initial call. Moreover, technicians can access a record of troubleshooting steps already taken for an incident, which significantly reduces the likelihood of redundant efforts. Ultimately, this streamlined approach enhances the overall efficiency and effectiveness of support operations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

7-Zip No 
Active Directory No 
Check Point IPS Yes 
Check Point Infinity Yes 
Microsoft Edge No 
Network Critical Yes 
ServiceNow No 

Integrations

7-Zip Yes 
Active Directory Yes 
Check Point IPS No 
Check Point Infinity No 
Microsoft Edge Yes 
Network Critical No 
ServiceNow Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

LiveAction

Founded

2007

Country

United States

Website

www.liveaction.com/products/omnipeek/

Vendor Details

Company Name

Recast Software

Website

store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621

Product Features

Network Traffic Analysis (NTA)

Anomalous Behavior Detection No 
High Bandwidth Usage Monitoring No 
Historical Behavior Data No 
Identify High Network Traffic Sources No 
Network Transaction Visibility No 
Stream Data to IDR or Data Lake No 
Traffic Decryption No 

Network Troubleshooting

Alerts / Escalation Yes 
Bandwidth Troubleshooting Yes 
Change Management No 
Configuration Management No 
Connectivity Management Yes 
Data Visualization Yes 
Historical Audit Yes 
Mobile Network Troubleshooting Yes 
Network Analysis Yes 
Network Monitoring Yes 

Product Features

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

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