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ease
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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

OmniStar: the most powerful Grants, Ethics & Research management solution. Designed in consultation with research professionals and funders over 20 years, OmniStar is a comprehensive and flexible suite of products purpose-built to streamline the work of researchers, administrators and grant managers. Make confident grants, research and administration decisions. Why makes us different? • Intuitive User Experience: OmniStar boasts a user-friendly interface designed with simplicity and ease of use in mind. • Dedicated Support: Our team of experts provides exceptional customer support. From onboarding and training to ongoing assistance, we are here to ensure you extract maximum value from OmniStar. • Flexibility and Configurability: OmniStar is highly customizable, allowing you to tailor workflows, forms, email and document templates and reporting to align with your specific requirements. • Scalability and Adaptability: Whether you manage a small or large number of grants and research projects, OmniStar scales with you. • Continuous Innovation: OmniStar is committed to continuous innovation. We consistently update and improve our platform based on user feedback, industry trends, and emerging best practices.

Description

Users have the option to submit a web-based ticket, ensuring that their information is securely stored in the administrative section while notifying your staff of the request. Additionally, our customer support software features a robust knowledge base designed to assist in educating your clients effectively. Customers can conveniently send their inquiries via email, and the system can be configured to automatically generate a support ticket from those emails, alerting your staff instantly. Furthermore, customers will have the ability to request live chat assistance directly from your website, where you can place chat icons on any page to indicate your availability. You also have the flexibility to initiate chats with visitors on your site. The Omnistar Knowledge Base package equips you with all the essential tools to develop a quick, user-friendly, and efficient knowledge base system for your customers, making it simple to manage. This comprehensive solution not only enhances customer support but also improves overall user satisfaction by providing immediate access to information.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Ads No 
MySQL No 

Integrations

Google Ads Yes 
MySQL Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$27 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

F1 Solutions

Founded

1996

Country

Australia

Website

www.omnistar.cloud/

Vendor Details

Company Name

Omnistar

Founded

1999

Country

United States

Website

omnistarkbase.com/knowledge-management-software.htm

Product Features

Grant Management

Compliance Management Yes 
Contract Management Yes 
Grant Application Management Yes 
Grant Award Tracking Yes 
Grant Opportunity Search Yes 
Self-Registration Yes 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

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