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Description
For enterprises and contact centers operating in sectors that demand strict adherence to legal and regulatory standards, it is essential to capture and document interactions and transactions to uphold accountability. The Alcatel-Lucent OmniPCX RECORD Suite serves as a comprehensive web-based solution that facilitates the recording, monitoring, and assessment of employee-customer communications. This functionality is especially vital within industries such as financial services, utilities, healthcare, education, hospitality, and public safety. By seamlessly incorporating call recording and monitoring into your current telephony systems, the OmniPCX RECORD Suite offers a flexible, scalable, and cost-effective solution. Furthermore, supervisors can analyze recorded conversations alongside agents and leverage the built-in quality monitoring module to evaluate agent effectiveness. This tool allows for the recording of both voice and online interactions, paving the way for enhancements in the quality of future customer engagements by pinpointing areas where coaching can be beneficial. Ultimately, using such a system can lead to improved service delivery and customer satisfaction.
Description
Our Voice-Over IP Recording platform empowers businesses to utilize high-quality and compliant recording through a user-friendly interface. This exceptional VoIP Recording software is capable of capturing interactions from nearly any telephony device or phone system available. It is compatible with and enhances the functionality of 99% of telephone systems currently on the market. ABT's solution is straightforward to install and can be implemented without requiring any specialized hardware. Additionally, it brings extra advantages and optimal performance to your organization. Our Call Center Quality applications enable contact center supervisors to conduct comprehensive audits of their agents seamlessly. Agent evaluations are based on criteria tailored to your specific business needs, leading to enhanced customer satisfaction and improved agent morale. Furthermore, Applied Business Technologies Call Center Quality Software can be seamlessly integrated with our Speech Analytics platform, resulting in a powerful and effective solution. This integration provides valuable insights into conversations, ensuring that both operational efficiency and service quality are consistently maintained.
API Access
Has API
API Access
Has API
Integrations
OmniPCX Enterprise Communication Server
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Alcatel-Lucent
Founded
2014
Country
France
Website
www.al-enterprise.com/en/products/applications/omnipcx-record-suite
Vendor Details
Company Name
Applied Business Technologies
Country
United States
Website
www.appliedcorp.com/recording-solutions.php
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording