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Description
OmniIndex transforms unstructured data, often referred to as "The other 80%," from various silos into a unified and coherent index, allowing for deeper insights. By integrating with all your customer service applications, including voice transcripts, emails, and chatbots, OmniIndex empowers you to derive answers to unasked questions while simultaneously assessing customer sentiment in real-time. This innovative approach enhances the ability to correlate problems with root causes and resolutions, significantly improving the overall customer experience. With access to timely data from reliable sources, organizations can understand their customers' true thoughts and feelings. Moreover, the OmniIndex Data Intelligence Platform effectively indexes and analyzes information from online web forms and chatbots on various platforms, including Facebook Messenger, thereby enabling organizations to gain valuable insights into customer inquiries and operator interactions in real-time. Ultimately, this comprehensive analysis fosters a more agile response to customer needs, ensuring satisfaction and loyalty in an ever-evolving marketplace.
Description
Introducing SoMe Index, the definitive tool for benchmarking and contrasting the performance of publishers. Unlike traditional methods that rely on sample data and approximations, SoMe Index leverages genuine and precise social engagement metrics associated with publishers' articles and posts. Since engagement metrics have a strong correlation with traffic statistics, we assert that SoMe Index provides the most reliable means of comparing different publishers. It captures all visible interactions across major social media platforms, including Likes, Comments, and Shares on Facebook posts, along with activity surrounding a story that may not even be tied to the publisher’s own posts. While we analyze four platforms, Facebook remains the dominant force in this space, driving more traffic to news websites than any other source, including Google. This innovative index empowers publishers to quickly and effectively assess the media landscape, enhancing their strategic decision-making. By utilizing SoMe Index, publishers can gain insights that were previously hard to quantify.
API Access
Has API
API Access
Has API
Integrations
Google Cloud BigQuery
Google Cloud Storage
Google Data Studio
Google Workspace
Microsoft 365
Microsoft Power BI
Oracle Cloud Infrastructure
Tableau
Integrations
Google Cloud BigQuery
Google Cloud Storage
Google Data Studio
Google Workspace
Microsoft 365
Microsoft Power BI
Oracle Cloud Infrastructure
Tableau
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OmniIndex
Country
United States
Website
www.omniindex.io
Vendor Details
Company Name
EzyInsights
Founded
2011
Country
Finland
Website
ezyinsights.com/introducing-some-index-from-ezyinsights-the-new-benchmark-for-publishers/
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Social Media Monitoring
Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking