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features
design
support

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Description

Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.

Description

Harness the potential of mobile facial biometrics to provide effortless protection against identity fraud throughout the entire digital identity journey. Facilitate smooth customer onboarding while effectively identifying and eliminating fraudulent actors at the outset. Safeguard user accounts and transactions from risks associated with account takeover or identity theft. Benefit from enhanced verification through cloud-based biometric authentication for high-risk activities. Ditch passwords in favor of FIDO2 strong authentication linked to a reliable identity source. Confirm the identities of new users remotely to ensure their authenticity. Our mobile biometric solutions streamline the onboarding process and verify user presence seamlessly while defending against account takeover and identity fraud. Discover how authID can revolutionize your approach to identity management and create a more secure digital environment. By integrating these advanced technologies, you position your organization to better protect both your users and your reputation.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Genesys Cloud CX

Integrations

Genesys Cloud CX

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Genesys

Founded

1990

Country

United States

Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

Vendor Details

Company Name

authID.ai

Country

United States

Website

authid.ai/

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