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Description
Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.
Description
Our business model is designed to support developers, system integrators, and those looking to integrate our technology within their own offerings. Since our founding in 2009, VBG has maintained a steadfast commitment to our primary focus: advancing our voice biometric technology and delivery systems. We prioritize seamless interactions, whether through our prompt responses to inquiries, intuitive platform APIs, or easy deployment processes, ensuring a user-friendly experience. VBG stands out with the most adaptable technology platform available, allowing for tailored configurations to meet unique requirements. Utilizing cutting-edge deep learning techniques, we continually strive to enhance both accuracy and performance in our offerings. Data security is paramount for us; we retain minimal information, safeguard and encrypt what we do keep, and uphold stringent compliance policies. With a variety of contact center system plug-ins and authentication provider adapters, integrating VBG with your preferred technologies is effortless. We take immense pride in delivering unparalleled customer service, consistently striving to exceed expectations in the industry. Our commitment to innovation and customer satisfaction drives us to remain at the forefront of voice biometric solutions.
API Access
Has API
API Access
Has API
Integrations
Genesys Cloud CX
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Genesys
Founded
1990
Country
United States
Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764
Vendor Details
Company Name
Voice Biometrics Group
Country
United States
Website
www.voicebiogroup.com/index.html