Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.
Description
V2verify delivers next-generation authentication technology designed to eliminate passwords and reduce the growing risks of identity fraud and credential theft. Using patented voice biometric technology, V2verify authenticates users through their unique vocal characteristics — verifying who they are, not just what they know or have.
The platform goes beyond traditional MFA by introducing 5-Factor Authentication (5FA), combining voice biometrics with liveness detection, device recognition, behavioral analytics, and knowledge-based factors. This layered approach creates a frictionless yet highly secure experience that’s resistant to deepfakes, AI voice cloning, and social engineering attacks.
V2verify integrates easily into existing enterprise, financial, and government systems to secure everything from remote access and privileged accounts to treasury payments, system logins, and even physical entry points. Its rule-based Analytics Engine continuously evaluates contextual and behavioral patterns to deliver intelligent, adaptive authentication in real time — even in disconnected or low-bandwidth environments.
Flexible deployment options include cloud, on-premise, or hybrid configurations. Pricing is available per user, per month, or per authentication, with volume discounts for enterprise and government customers.
API Access
Has API
No
API Access
Has API
Yes
Integrations
ACI Fraud Management for Banking
No
Auth0
No
Genesys Cloud CX
Yes
Okta
No
Integrations
ACI Fraud Management for Banking
Yes
Auth0
Yes
Genesys Cloud CX
No
Okta
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Flexible licensing available. Pricing can be based on per-user, per-month, or per-authentication usage. Enterprise and volume discounts are available for larger deployments.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Genesys
Founded
1990
Country
United States
Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764
Vendor Details
Company Name
V2verify
Founded
2016
Country
United States
Website
www.v2verify.com