Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.
Description
The integration of facial and vocal biometric authentication provides an exceptionally secure and user-friendly experience. Sensory employs its proprietary algorithms for speaker verification, facial recognition, and biometric fusion, drawing on its expertise in speech processing, computer vision, and machine learning. This innovative blend of facial and voice recognition maximizes security while ensuring a fast, convenient, and user-friendly verification process. Additionally, biometrics offer significant advantages over traditional authentication methods in terms of convenience. However, not all biometric solutions are equally reliable, as some may be susceptible to false positives, a risk known as "spoofing." Sensory's cutting-edge strategy incorporates both passive facial liveness and active vocal liveness, or a combination of both, utilizing a sophisticated deep learning model that significantly mitigates the risk of fraud from tactics such as 3D masks, photographs, and video recordings. This advanced approach sets Sensory apart in the biometric landscape, ensuring that users can trust the security of their authentication methods without compromising on ease of use.
API Access
Has API
No
API Access
Has API
No
Integrations
Genesys Cloud CX
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Genesys
Founded
1990
Country
United States
Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764
Vendor Details
Company Name
Sensory
Founded
1994
Country
United States
Website
www.sensory.com/face-voice-biometrics