Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.
Description
SentryFusion enhances security through a robust multi-factor analysis for managing access to essential resources and sensitive areas. It features a cluster-based architecture that ensures scalability, resilience, and adaptability for future needs, with flexible hosting options available for on-premise or data center setups. The system can identify a user’s voice and face during video calls, allowing for reliable recognition in subsequent interactions, whether they are voice calls, video chats, or photographs. Given the increasing prevalence of identity theft, multi-factor authentication (MFA) has become a critical tool in safeguarding against unauthorized access to sensitive customer information and financial assets. This technology facilitates operations that can approach real-time efficiency, even in extensive authentication environments. SentryFusion delivers rapid results, optimizing the authentication workflow and minimizing inconvenience for users, thereby enhancing their overall experience while maintaining high security standards. Additionally, the seamless integration of these features positions SentryFusion as a leading solution in modern access control systems.
API Access
Has API
API Access
Has API
Integrations
Genesys Cloud CX
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Genesys
Founded
1990
Country
United States
Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764
Vendor Details
Company Name
Aculab
Founded
1978
Country
United Kingdom
Website
www.aculab.com/biometric-technologies/sentryfusion/