Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.
Description
Bid farewell to the hassle of remembering passwords. Access your accounts effortlessly with a mere touch or glance, utilizing your biometrics for swift and secure logins to various apps and websites. Samsung Pass functions as an 'identity management as-a-service', offering a seamless experience through biometric authentication. You can now log in without having to enter an ID or password, simplifying the process significantly. This service enhances user experience by incorporating cutting-edge biometric technology. Furthermore, your biometric data is encrypted and protected by Samsung Knox, ensuring its integrity and safety. By leveraging FIDO (Fast Identity Online) technology, Samsung Pass guarantees reliable authentications, making biometric authentication both straightforward and secure. With this innovative approach, users can experience a new level of convenience in managing their online identities.
API Access
Has API
No
API Access
Has API
No
Integrations
Comeen Play
No
Genesys Cloud CX
Yes
Innspire
No
Switch Automation
No
Integrations
Comeen Play
Yes
Genesys Cloud CX
No
Innspire
Yes
Switch Automation
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Genesys
Founded
1990
Country
United States
Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764
Vendor Details
Company Name
Samsung
Founded
1938
Country
South Korea
Website
www.samsung.com/levant/apps/samsung-pass/