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ease
features
design
support

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Description

Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.

Description

Bid farewell to the hassle of remembering passwords. Access your accounts effortlessly with a mere touch or glance, utilizing your biometrics for swift and secure logins to various apps and websites. Samsung Pass functions as an 'identity management as-a-service', offering a seamless experience through biometric authentication. You can now log in without having to enter an ID or password, simplifying the process significantly. This service enhances user experience by incorporating cutting-edge biometric technology. Furthermore, your biometric data is encrypted and protected by Samsung Knox, ensuring its integrity and safety. By leveraging FIDO (Fast Identity Online) technology, Samsung Pass guarantees reliable authentications, making biometric authentication both straightforward and secure. With this innovative approach, users can experience a new level of convenience in managing their online identities.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Comeen Play
Genesys Cloud CX
Innspire
Switch Automation

Integrations

Comeen Play
Genesys Cloud CX
Innspire
Switch Automation

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Genesys

Founded

1990

Country

United States

Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

Vendor Details

Company Name

Samsung

Founded

1938

Country

South Korea

Website

www.samsung.com/levant/apps/samsung-pass/

Product Features

Alternatives

Alternatives

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