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features
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support

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Description

Customer loyalty acts like compound interest in the retail sector. Omneo equips your customers with the necessary tools to actively participate in the sharing and management of the zero-party data essential for today’s services while facilitating a seamless transition for their future interactions. Additionally, Omneo empowers your team with the insights and resources needed to provide personalized service, ensuring that both current and future customer experiences are relevant and immensely valuable. The platform offers retail brand teams advanced technology, expert guidance, and comprehensive support to significantly enhance customer engagement, loyalty, and advocacy. By enabling innovative interactions, Omneo fosters discovery and rewards exceptional staff performance. Specifically tailored for retailers, Omneo allows both businesses and customers to privately collect, manage, and exchange zero-party data. This empowers your team to craft engaging, convenient, and meaningful services and experiences, ultimately captivating customers and building enduring loyalty. In a rapidly evolving market, leveraging such capabilities can set your brand apart and solidify lasting customer relationships.

Description

Zoho Thrive, a performance-based platform for marketing, helps you increase sales and customer profitability. Create brand awareness, improve engagement rates, strengthen customer relationships, and reap the rewards of advocates with one central platform. Increase brand awareness among a large audience. Use affiliates who are trusted to increase brand awareness and new customer growth. Keep new customers interested in your brand. Create engagement activities that are tailored to your customers. Find out what your customers are saying about your brand. Use regular feedback from customers to improve your service. Motivate your loyal customers to spread positive word of mouth about your business. This will increase product exposure and help you build credibility with prospective customers.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Shopify Yes 
Adobe Analytics Yes 
BigCommerce Yes 
Bigin by Zoho CRM No 
HubSpot CRM No 
Klaviyo No 
NetSuite Yes 
Pipedrive No 
Retail Express Yes 
Salesforce Yes 
Wix No 
Zendesk Yes 
Zoho CRM No 
Zoho Campaigns No 
Zoho Commerce No 
Zoho Marketing Automation No 
Zoho Survey No 

Integrations

Shopify Yes 
Adobe Analytics No 
BigCommerce No 
Bigin by Zoho CRM Yes 
HubSpot CRM Yes 
Klaviyo Yes 
NetSuite No 
Pipedrive Yes 
Retail Express No 
Salesforce No 
Wix Yes 
Zendesk No 
Zoho CRM Yes 
Zoho Campaigns Yes 
Zoho Commerce Yes 
Zoho Marketing Automation Yes 
Zoho Survey Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$29
Zoho Thrive offers flexible pricing plans designed to support businesses of all sizes in building and managing loyalty programs. It includes a free plan suitable for small teams starting out with essential loyalty features. For growing businesses, paid plans, Standard and Ultimate, provide higher reward redemption limits, advanced integrations, VIP rewards, and expanded user access to help scale customer engagement and brand loyalty.

Pricing is transparent and competitive, with monthly and annual billing options to fit different budgets. Businesses can choose a plan based on their customer base and program complexity, and upgrade as they grow. All plans include core capabilities like points-based rewards, review management, real-time tracking, and customizable widgets. A 15-day free trial is available to explore all the premium features with no credit card required.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Omneo

Founded

2010

Country

Australia

Website

omneo.io

Vendor Details

Company Name

Zoho

Founded

1996

Country

India

Website

www.zoho.com/thrive/

Product Features

Customer Data Platforms (CDP)

Behavioral Analytics No 
Campaign Management No 
Customer Profiles No 
Customer Segmentation No 
Data Integration No 
Data Matching No 
GDPR Compliance No 
Personalization No 
Predictive Modeling No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Loyalty Management

CRM No 
Customer Activity Tracking No 
Discount Management No 
Gift Card System No 
Loyalty Card System No 
Member Portal No 
Membership Management No 
No-Card Loyalty System No 
Referral Tracking No 
Rewards Management No 
White Label No 

Personalization

A/B Testing No 
Abandoned Cart Saver No 
Account Based Marketing No 
Behavioral Targeting No 
Campaign Segmentation No 
Content Analytics No 
Contextual Targeting No 
Customer Profiles No 
Experience Management No 
Recommendation Engine No 
Website Personalization No 

Product Features

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management Yes 
Content Syndication No 
Feedback Collection Yes 
Gamification Yes 
Live Chat No 
Video Content No 

Customer Loyalty

CRM Yes 
Corporate Memberships No 
Customer Activity Tracking Yes 
Discount Management Yes 
Gift Card System No 
Loyalty Card System No 
Member Portal No 
Membership Management Yes 
No-Card Loyalty System No 
Referral Tracking Yes 
Rewards Management Yes 

Loyalty Management

CRM Yes 
Customer Activity Tracking Yes 
Discount Management Yes 
Gift Card System No 
Loyalty Card System No 
Member Portal No 
Membership Management Yes 
No-Card Loyalty System No 
Referral Tracking Yes 
Rewards Management Yes 
White Label No 

Alternatives

Alternatives