Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Olo is the leading platform for on-demand commerce that powers the digital transformation of the restaurant industry. Olo's enterprise SaaS engine allows brands to maximize the convergence between digital and brick-and mortar operations by processing millions of orders every day. The Olo platform gives brands the ability to capture consumer demand and manage orders across all channels. Olo customers have access to over 100 technology partners and can create digital experiences with the most flexible and flexible restaurant commerce ecosystem. Olo is used by over 500 restaurants to increase digital sales, maximize profitability and maintain direct consumer relationships.
Acquired Wisely, a leader in customer intelligence and engagement platforms for restaurants, in October 2021
Description
Providing an exceptional customer experience transcends merely understanding the timing of communication; it encompasses the manner in which we engage within a complex landscape of digital platforms, devices, and channels, ultimately fostering personalized connections and significant interactions. Regardless of the medium through which we interact, our dedicated customer experience team, along with state-of-the-art tools, is primed to guarantee that your customers receive the best experience possible while maintaining a consistent representation of your brand identity. Our ecosystem is fundamentally driven by data, with analytics serving as the cornerstone of every customer engagement. Consequently, our agile and context-aware platform enhances customer lifetime value effectively. By leveraging advanced machine learning and algorithmic strategies for personalization, we address various areas such as call center fraud, gaming, marketing, content intelligence, customer insights, digital concierge services, and broader engagement endeavors. Furthermore, we offer interactive drill-down dashboards, empowering clients to uncover valuable insights and engage collaboratively in an analytics environment that inspires strategic development and innovation. This comprehensive approach not only enriches the customer experience but also solidifies the foundation for sustained business growth.
API Access
Has API
No
API Access
Has API
No
Integrations
Aloha Cloud by NCR Voyix
Yes
Bluedot
Yes
BuyerGenomics
Yes
Elavon
Yes
Grubhub
Yes
Marigold Engage+
Yes
Oracle MICROS POS
Yes
Ovation
Yes
PAR POS
Yes
PDQ POS
Yes
Integrations
Aloha Cloud by NCR Voyix
No
Bluedot
No
BuyerGenomics
No
Elavon
No
Grubhub
No
Marigold Engage+
No
Oracle MICROS POS
No
Ovation
No
PAR POS
No
PDQ POS
No
Pricing Details
Visit the Contact Us page on our website to get in touch with our team for pricing details.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Olo
Founded
2005
Country
United States
Website
www.olo.com
Vendor Details
Company Name
Tavisca
Founded
2008
Country
India
Website
www.tavisca.com/platforms/#customer-experience
Product Features
Delivery Management
Customer Portal
Yes
Dispatch Management
Yes
Driver ETA
Yes
Driver Management
Yes
For Courier Services
No
For Freight
No
For Restaurants
Yes
Order Tracking
Yes
Routing
Yes
Scheduling
Yes
Signature Capture
No
Surveys & Feedback
Yes
Food Delivery
Delivery Tracking
Yes
Dispatch Management
Yes
For Restaurants
Yes
Gift Card Management
Yes
Menu Management
Yes
Online Ordering
Yes
Order Management
Yes
Routing
Yes
Sales Trend Analysis
Yes
Supports Loyalty Program
Yes
Online Ordering
Integrated Gift Cards
No
Menu / Product View
Yes
Mobile Ordering
Yes
Push Notifications
No
Reporting / Analytics
Yes
Rewards / Loyalty Program
No
Secure Payment Processing
Yes
Store Locator
No
White-Label
Yes
Restaurant Management
Billing & Invoicing
No
Built-in Accounting
No
Employee Management
No
Food Costing
No
Inventory Management
No
Kitchen Management
No
Menu Management
Yes
Payroll Management
No
Point of Sale (POS)
No
Reporting/Analytics
Yes
Reservations Management
Yes
Sales Tracking
Yes
Table Management
Yes
Wait List Management
Yes
Waitstaff Management
No
Restaurant Marketing
Advertising Management
No
CRM
Yes
Customer Data Platform
Yes
Email Marketing
Yes
Feedback Management
Yes
Loyalty Management
No
Marketing Automation
Yes
Menu Management
Yes
Online Ordering
Yes
Personalization
Yes
Promotion Management
Yes
SMS Marketing
Yes
Social Media Management
No
Website Builder
Yes
Restaurant Reservations
Capacity Monitoring
No
Custom Reservation Inventory
No
Deposits / Prepayment Processing
No
Email Marketing
Yes
Facebook Reservations
No
Feedback Management
Yes
Guest Data
Yes
Guest Notifications
Yes
Mobile App Booking
No
Online / Website Reservations
Yes
Reminders
Yes
Reporting / Analytics
Yes
Seat / Table Optimization
No
Text/SMS Communications
Yes
Waitlist Management
Yes
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No