Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Olo is the leading platform for on-demand commerce that powers the digital transformation of the restaurant industry. Olo's enterprise SaaS engine allows brands to maximize the convergence between digital and brick-and mortar operations by processing millions of orders every day. The Olo platform gives brands the ability to capture consumer demand and manage orders across all channels. Olo customers have access to over 100 technology partners and can create digital experiences with the most flexible and flexible restaurant commerce ecosystem. Olo is used by over 500 restaurants to increase digital sales, maximize profitability and maintain direct consumer relationships. Acquired Wisely, a leader in customer intelligence and engagement platforms for restaurants, in October 2021

Description

Providing an exceptional customer experience transcends merely understanding the timing of communication; it encompasses the manner in which we engage within a complex landscape of digital platforms, devices, and channels, ultimately fostering personalized connections and significant interactions. Regardless of the medium through which we interact, our dedicated customer experience team, along with state-of-the-art tools, is primed to guarantee that your customers receive the best experience possible while maintaining a consistent representation of your brand identity. Our ecosystem is fundamentally driven by data, with analytics serving as the cornerstone of every customer engagement. Consequently, our agile and context-aware platform enhances customer lifetime value effectively. By leveraging advanced machine learning and algorithmic strategies for personalization, we address various areas such as call center fraud, gaming, marketing, content intelligence, customer insights, digital concierge services, and broader engagement endeavors. Furthermore, we offer interactive drill-down dashboards, empowering clients to uncover valuable insights and engage collaboratively in an analytics environment that inspires strategic development and innovation. This comprehensive approach not only enriches the customer experience but also solidifies the foundation for sustained business growth.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aloha Cloud by NCR Voyix Yes 
Bluedot Yes 
BuyerGenomics Yes 
Elavon Yes 
Grubhub Yes 
Marigold Engage+ Yes 
Oracle MICROS POS Yes 
Ovation Yes 
PAR POS Yes 
PDQ POS Yes 
POSitouch Yes 
SessionM Yes 
Suntek Reporting Yes 
TD Bank Merchant Solutions Yes 
Tattle Yes 
Toast Yes 
Toast Kitchen Display System Yes 
Toast POS Yes 
Worldpay Yes 

Integrations

Aloha Cloud by NCR Voyix No 
Bluedot No 
BuyerGenomics No 
Elavon No 
Grubhub No 
Marigold Engage+ No 
Oracle MICROS POS No 
Ovation No 
PAR POS No 
PDQ POS No 
POSitouch No 
SessionM No 
Suntek Reporting No 
TD Bank Merchant Solutions No 
Tattle No 
Toast No 
Toast Kitchen Display System No 
Toast POS No 
Worldpay No 

Pricing Details

Visit the Contact Us page on our website to get in touch with our team for pricing details.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Olo

Founded

2005

Country

United States

Website

www.olo.com

Vendor Details

Company Name

Tavisca

Founded

2008

Country

India

Website

www.tavisca.com/platforms/#customer-experience

Product Features

Delivery Management

Customer Portal Yes 
Dispatch Management Yes 
Driver ETA Yes 
Driver Management Yes 
For Courier Services No 
For Freight No 
For Restaurants Yes 
Order Tracking Yes 
Routing Yes 
Scheduling Yes 
Signature Capture No 
Surveys & Feedback Yes 

Food Delivery

Delivery Tracking Yes 
Dispatch Management Yes 
For Restaurants Yes 
Gift Card Management Yes 
Menu Management Yes 
Online Ordering Yes 
Order Management Yes 
Routing Yes 
Sales Trend Analysis Yes 
Supports Loyalty Program Yes 

Online Ordering

Integrated Gift Cards No 
Menu / Product View Yes 
Mobile Ordering Yes 
Push Notifications No 
Reporting / Analytics Yes 
Rewards / Loyalty Program No 
Secure Payment Processing Yes 
Store Locator No 
White-Label Yes 

Restaurant Management

Billing & Invoicing No 
Built-in Accounting No 
Employee Management No 
Food Costing No 
Inventory Management No 
Kitchen Management No 
Menu Management Yes 
Payroll Management No 
Point of Sale (POS) No 
Reporting/Analytics Yes 
Reservations Management Yes 
Sales Tracking Yes 
Table Management Yes 
Wait List Management Yes 
Waitstaff Management No 

Restaurant Marketing

Advertising Management No 
CRM Yes 
Customer Data Platform Yes 
Email Marketing Yes 
Feedback Management Yes 
Loyalty Management No 
Marketing Automation Yes 
Menu Management Yes 
Online Ordering Yes 
Personalization Yes 
Promotion Management Yes 
SMS Marketing Yes 
Social Media Management No 
Website Builder Yes 

Restaurant Reservations

Capacity Monitoring No 
Custom Reservation Inventory No 
Deposits / Prepayment Processing No 
Email Marketing Yes 
Facebook Reservations No 
Feedback Management Yes 
Guest Data Yes 
Guest Notifications Yes 
Mobile App Booking No 
Online / Website Reservations Yes 
Reminders Yes 
Reporting / Analytics Yes 
Seat / Table Optimization No 
Text/SMS Communications Yes 
Waitlist Management Yes 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Alternatives

Alternatives

Rezku Point of Sale Reviews

Rezku Point of Sale

Guest Innovations
Sparq Reviews

Sparq

Alida