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Average Ratings 1 Rating
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Description
Olark Live Chat is an online platform designed to facilitate real-time communication between businesses and their customers directly via their websites. This tool provides an efficient means for engaging with website visitors, integrating seamlessly with customer relationship management (CRM) systems, eCommerce solutions, and Help Desk applications, all of which offer valuable insights into customer behavior. Notable features encompass team management capabilities, automated messaging options, searchable chat transcripts, instant reporting, and additional functionalities. Moreover, Olark Live Chat includes features such as chat monitoring, targeted interactions, and a comprehensive analytics suite to further enhance user experience and business operations. With its range of tools, Olark empowers businesses to foster better customer relationships and improve service efficiency.
Description
Qualified is the #1 pipeline generation platform for revenue teams that use Salesforce. With the Pipeline Cloud, Qualified helps leading B2B companies like Autodesk, GE Healthcare, and VMWare tap into their greatest asset — their website — to identify their most valuable visitors, uncover signals of buying intent, shape sales and marketing campaigns, and instantly start sales conversations. Powered by the Xforce platform, Qualified is uniquely designed for Sales Cloud customers to generate pipeline, faster.
Conversations:
Qualified Conversations is the B2B conversational sales and marketing solution that allows sales teams to turn valuable website visitors into instant pipeline by avoiding form fills and qualifying them through real-time voice, video, and chat conversations.
Signals:
Qualified Signals is the account-based buyer intent solution that delivers more pipeline by identifying buyer interest and intent that enables sales and marketing teams to build targeted account lists based on high intent, reach out to the right prospect at the right time, and personalize their outreach through sales engagement, marketing campaigns, and conversations.
Piper is an AI SDR designed to automate your inbound pipeline generation.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Google Analytics
Yes
HubSpot CRM
Yes
Salesforce
Yes
Salesforce Marketing Cloud Account Engagement
Yes
Easyflow
Yes
Groove
Yes
Highrise
Yes
HubSpot Marketing Hub
Yes
Kommo
Yes
LearnWorlds
Yes
Integrations
Google Analytics
Yes
HubSpot CRM
Yes
Salesforce
Yes
Salesforce Marketing Cloud Account Engagement
Yes
Easyflow
No
Groove
No
Highrise
No
HubSpot Marketing Hub
No
Kommo
No
LearnWorlds
No
Pricing Details
$17.00/month/user
Plan start at $17 per user per month. For the annual billed plan, the price is $15 per user.
Free Trial
Yes
Free Version
Yes
Pricing Details
$3,000
Live Chat, Voice & Video
Build Custom Chatbots
Account-based Buyer Intent Signals
Outbound Sequence Tracking & Alerts
Paid Traffic Tracking & Alerts
Qualified Enrich & Reverse IP
Salesforce-Connected Website
Up to 15 users
Build Custom Chatbots
Account-based Buyer Intent Signals
Outbound Sequence Tracking & Alerts
Paid Traffic Tracking & Alerts
Qualified Enrich & Reverse IP
Salesforce-Connected Website
Up to 15 users
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Olark
Founded
2009
Country
United States
Website
www.olark.com
Vendor Details
Company Name
Qualified.com
Founded
2018
Country
United States
Website
www.qualified.com/product
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Product Features
Account Based Marketing
Analytics
Yes
Campaign Personalization
Yes
Customer Segmentation
Yes
Engagement Monitoring
Yes
Lead Nurturing
Yes
Lead Scoring
Yes
Progress Tracking
Yes
Prospecting Tools
Yes
Target Account Identification
Yes
Buyer Intent
B2B Lead Generation
Yes
CRM Integration
Yes
Channel Attribution
Yes
Competitor Analysis
Yes
Content Marketing
Yes
Customer Journey Mapping
Yes
Customer Profiles
Yes
Intent Data
Yes
Lead Notifications
Yes
Lead Scoring
Yes
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
Yes
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
Yes
Prediction
Yes
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
Yes
Conversational AI
Code-free Development
No
Contextual Guidance
Yes
For Developers
No
Intent Recognition
No
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
Yes
Reusable Components
Yes
Sentiment Analysis
Yes
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Conversational Marketing
Appointment Scheduling
Yes
Audience Segmentation
Yes
Chatbot
Yes
Email Automation
Yes
Group Messaging
Yes
Human Handover
Yes
Lead Distribution
Yes
Lead Qualification
Yes
Mobile Messaging
Yes
Multi-Channel Communication
Yes
Product Recommendations
Yes
Video Chat
Yes
Digital Experience Platforms (DXP)
Alerts / Notifications
Yes
Auto-Tagging
Yes
Blogs
No
Calendar
Yes
Content Modeling
No
Digital Asset Management
No
File Sharing
Yes
Form Builder
No
Forums / Message Boards
No
Headless CMS
No
Knowledge Base
Yes
Performance Monitoring
Yes
Personalization / Segmentation
Yes
Reporting / Analytics
No
Surveys / Polls
No
Templates
Yes
User Management / Permissions
No
Version Control
No
Wiki
No
Workflow Management
No
Lead Capture
Business Card / Badge Scanning
No
Dashboard
Yes
Data Extraction
Yes
Lead Distribution
No
Lead Notifications
Yes
Lead Nurturing
Yes
Lead Qualification
Yes
Lead Scoring
Yes
Online Forms
Yes
Lead Generation
Contact Discovery
No
Contact Import/Export
No
Lead Capture
Yes
Lead Database Integration
Yes
Lead Nurturing
No
Lead Scoring
Yes
Lead Segmentation
Yes
Pipeline Management
Yes
Prospecting Tools
No
Visitor Identification
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
No
Sales Intelligence
CRM Integration
Yes
Data Cleaning
Yes
Data Enrichment
Yes
Data Import/Export
Yes
Data Mining
Yes
Data Verification
Yes
Email Integration
Yes
Lead Scoring
Yes
List Building
Yes
Performance Management
Yes
Pipeline Management
Yes
Predictive Modeling/Analytics
Yes
Prospecting Tools
Yes
Reporting/Analytics
Yes
Sales Forecasting
Yes
