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Description
Olark Live Chat is an online platform designed to facilitate real-time communication between businesses and their customers directly via their websites. This tool provides an efficient means for engaging with website visitors, integrating seamlessly with customer relationship management (CRM) systems, eCommerce solutions, and Help Desk applications, all of which offer valuable insights into customer behavior. Notable features encompass team management capabilities, automated messaging options, searchable chat transcripts, instant reporting, and additional functionalities. Moreover, Olark Live Chat includes features such as chat monitoring, targeted interactions, and a comprehensive analytics suite to further enhance user experience and business operations. With its range of tools, Olark empowers businesses to foster better customer relationships and improve service efficiency.
Description
Provide Support Live Chat is an excellent customer support tool. It allows you to instantly assist customers via live chat. You can see their navigation on your website in real-time, guide them, or offer help proactively.
Provide Support offers the most reliable live chat service on the market. The company was established in 2003 and has been able to prove its credibility.
You can get live chat support from Provide Support:
All features included in any plan
Unlimited chats
Multiple domains support at no extra cost
Customizations possible for chat window and chat buttons
Embedded and popup chat windows
Operators can group together and have unlimited departments
Transfer files
Chat access restrictions flexible
Chat statistics that are powerful
Chat agent apps are included in the price
Uninterrupted product assistance 24/7
API Access
Has API
No
API Access
Has API
Yes
Integrations
BigCommerce
Yes
Google Analytics
Yes
Mailchimp
Yes
OnPrintShop
Yes
PrestaShop
Yes
Shopify
Yes
WordPress
Yes
AzureDesk
Yes
Document360
Yes
Enchant
Yes
Integrations
BigCommerce
Yes
Google Analytics
Yes
Mailchimp
Yes
OnPrintShop
Yes
PrestaShop
Yes
Shopify
Yes
WordPress
Yes
AzureDesk
No
Document360
No
Enchant
No
Pricing Details
$17.00/month/user
Plan start at $17 per user per month. For the annual billed plan, the price is $15 per user.
Free Trial
Yes
Free Version
Yes
Pricing Details
$13/month/user
All Provide Support plans come with the same full set of features.
Small Business (1 operator) - $13/month if billed annually or $24 if billed month-to-month.
Corporate (3 operators) - $25.80/month if billed annually or $53 if billed month-to-month.
Enterprise (10 operators) - $59.40/month if billed annually or $108 if billed month-to-month.
Small Business (1 operator) - $13/month if billed annually or $24 if billed month-to-month.
Corporate (3 operators) - $25.80/month if billed annually or $53 if billed month-to-month.
Enterprise (10 operators) - $59.40/month if billed annually or $108 if billed month-to-month.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Olark
Founded
2009
Country
United States
Website
www.olark.com
Vendor Details
Company Name
Provide Support
Founded
2003
Country
United States
Website
www.providesupport.com
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
No
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
Yes
Website Visitor Tracking
Yes
