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support

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Description

OhMD offers the quickest and simplest method for connecting with both your patients and your team. It allows patients to enjoy the ease of texting without the hassle of downloading any applications, while also equipping your staff with tools that can save them countless hours each day. This innovative solution helps reduce appointment cancellations, as patients appreciate the streamlined communication process. OhMD stands out as an optimal choice for patient and team interaction within a HIPAA-compliant texting framework. Eliminate the need for phone calls, voicemails, and frustrating phone tag with patients by providing them with the convenience of texting and video capabilities without requiring app downloads. Enhance communication with colleagues, care teams, and referring providers through the OhMD HIPAA-compliant texting platform available on iOS, Android, and the web. By utilizing efficient texting, you can replace the cumbersome process of phone tag and voicemails, ultimately improving patient care. Additionally, if you aim to maximize your use of OhMD and seamlessly store all patient communications within your charts, we offer more than 50 EHR integrations that facilitate effortless interoperability, ensuring a comprehensive approach to patient management. This means you can focus more on care and less on administrative tasks.

Description

Communication between care team members is a complicated relationship between people, devices, hospital systems, and devices. You might have difficulty communicating with an overwhelming amount of data, communication gaps, or inefficient workflows. These issues can make your job more difficult and negatively impact patient outcomes. Spok Care Connect® is the solution. Spok Care Connect, the unified communication platform, allows care team collaboration, closed-loop communication, and secure messaging to improve your clinical workflows. One unified communication platform can solve multiple problems across different departments and locations within your health system.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Avaya Aura No 
Avaya one-X Communicator No 
Care Director Yes 
Centricity RIS-IC No 
Cisco Unified Contact Center No 
EPIC HRMS Yes 
EcoStruxure No 
EpicCare EMR No 
Metasys No 
NextGen Healthcare EHR No 
Oracle Health Ambulatory EHR Yes 
Oracle Health EHR No 
Philips Interoperability Solutions No 
Veradigm EHR No 
WhatsApp Yes 
athenahealth Population Health Yes 
eClinicalWorks Yes 

Integrations

Avaya Aura Yes 
Avaya one-X Communicator Yes 
Care Director No 
Centricity RIS-IC Yes 
Cisco Unified Contact Center Yes 
EPIC HRMS No 
EcoStruxure Yes 
EpicCare EMR Yes 
Metasys Yes 
NextGen Healthcare EHR Yes 
Oracle Health Ambulatory EHR No 
Oracle Health EHR Yes 
Philips Interoperability Solutions Yes 
Veradigm EHR Yes 
WhatsApp No 
athenahealth Population Health No 
eClinicalWorks No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

We have a variety of customized solutions to meet your needs. Contact us for details.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

OhMD

Founded

2013

Country

United States

Website

www.ohmd.com

Vendor Details

Company Name

Spok

Founded

1984

Country

United States

Website

www.spok.com

Product Features

HIPAA Compliance

Access Control / Permissions No 
Audit Management No 
Compliance Reporting No 
Data Security No 
Documentation Management No 
For Healthcare No 
Incident Management No 
Policy Training No 
Remediation Management No 
Risk Management No 
Vendor Management No 

Patient Engagement

Appointment Scheduling Yes 
Care Planning Yes 
Collaboration Yes 
Messaging Yes 
Mobile Access Yes 
Patient Education Yes 
Patient Portal Yes 
Personal Health Record No 
Progress Tracking No 
Self Management No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat No 
Reporting/Analytics Yes 

HIPAA Compliance

Access Control / Permissions Yes 
Audit Management Yes 
Compliance Reporting Yes 
Data Security Yes 
Documentation Management No 
For Healthcare Yes 
Incident Management Yes 
Policy Training No 
Remediation Management No 
Risk Management Yes 
Vendor Management No 

Unified Communications

Audio / Video Conferencing No 
Calendar Management Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management No 
File Sharing No 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail No 

Alternatives

Alternatives