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Description
At the crossroads of Customer Experience and Business Intelligence lies Customer Intelligence, which uncovers the vital link between customer sentiments and the performance metrics that influence business outcomes. With Explore, you can harness the insights necessary for your organization to make significant and informed decisions. Your collection of customer opinions and emotions captured through feedback, surveys, and support interactions can be effectively utilized in OdinExplore for broader analysis. By investigating the themes present in customer feedback, you can identify which topics resonate most with your audience. Explore offers features like auto-terms, the creation of key topics, dictionary applications, and emotional sentiment analysis. You can also segment your data by various demographics, ratings, or timeframes to reveal the differences among customer groups. Running multiple experiments allows you to uncover fresh insights about diverse customer segments, products, and more, ultimately leading to more tailored business strategies. This comprehensive approach not only enhances understanding but also drives continuous improvement in customer engagement.
Description
ThoughtExchange is the only Enterprise Discussion Management Platform that uses patented anti-bias technology. ThoughtExchange is used by modern leaders to quickly gain critical insight and improve decision making. ThoughtExchange makes it easy for leaders to engage ten stakeholders or a 10,000-strong community.
ThoughtExchange is used by leaders to improve alignment, performance, and achieve better results. Respondents feel more comfortable answering questions honestly than traditional surveys. Leaders can also use our dynamic analytics to identify the most important topics.
ThoughtExchange was established in Rossland (British Columbia), but our teams love working remotely.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$999 per month
Billed annually
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
OdinAnswers
Country
United States
Website
odinanswers.com/platform/
Vendor Details
Company Name
ThoughtExchange
Country
Canada
Website
www.thoughtexchange.com
Product Features
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
No
Language Detection
No
Predictive Modeling
No
Sentiment Analysis
Yes
Summarization
No
Tagging
No
Taxonomy Classification
No
Text Analysis
No
Topic Clustering
No
Product Features
K-12
Attendance Tracking
No
Classroom Management
No
Communication Management
No
Curriculum Management
No
Enrollment Management
No
Financial Management
No
Parent Portal
No
Progress Reports
No
Skill Testing
No
Student Information / Records
No
Student Engagement Platform
Communication Tools
No
Community Management
No
Event Calendar
No
Higher Education
No
Interactive Learning
No
K-12
No
Location Tracking
No
Mobile App
No
Orientation Management
No
Polls / Voting
No
Safety Management
No
Student Group Management
No
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
No
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No