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Average Ratings 1 Rating
Description
Odin COLD ERM serves as a comprehensive data mining client tailored for Odin COLD systems. Its powerful data extraction and search capabilities are perfectly suited for research aimed at customer service and for generating ad-hoc reports. This system is designed with a variety of data mining and research tools, along with innovative features that facilitate the efficient storage and immediate retrieval of unstructured data, including outputs such as reports, forms, invoices, and bills. Additionally, Odin COLD provides extensive user audit functionalities and activity monitoring, along with options for automated daily processing, multiple security levels, data compression, and forms overlay. The platform also incorporates features that restrict user capabilities while meticulously logging and tracking essential user actions related to the handling of company data. Moreover, Odin COLD ERM meticulously monitors nearly twenty different user activities to bolster internal auditing processes, ensuring comprehensive oversight and accountability. This level of detail not only promotes data integrity but also enhances the overall user experience within the system.
Description
At the crossroads of Customer Experience and Business Intelligence lies Customer Intelligence, which uncovers the vital link between customer sentiments and the performance metrics that influence business outcomes. With Explore, you can harness the insights necessary for your organization to make significant and informed decisions. Your collection of customer opinions and emotions captured through feedback, surveys, and support interactions can be effectively utilized in OdinExplore for broader analysis. By investigating the themes present in customer feedback, you can identify which topics resonate most with your audience. Explore offers features like auto-terms, the creation of key topics, dictionary applications, and emotional sentiment analysis. You can also segment your data by various demographics, ratings, or timeframes to reveal the differences among customer groups. Running multiple experiments allows you to uncover fresh insights about diverse customer segments, products, and more, ultimately leading to more tailored business strategies. This comprehensive approach not only enhances understanding but also drives continuous improvement in customer engagement.
API Access
Has API
No
API Access
Has API
No
Integrations
N-able SpamExperts
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$999 per month
Billed annually
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Integrated Financial Systems
Founded
1990
Country
United States
Website
i-f-s.com/odin/odin-overview/
Vendor Details
Company Name
OdinAnswers
Country
United States
Website
odinanswers.com/platform/
Product Features
Banking
ATM Management
No
Compliance Tracking
Yes
Corporate Banking
Yes
Credit Card Management
No
Credit Union
No
Investment Banking
No
Multi-Branch
No
Online Banking
No
Private Banking
No
Retail Banking
Yes
Risk Management
No
Securities Management
No
Transaction Monitoring
No
Product Features
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
No
Language Detection
No
Predictive Modeling
No
Sentiment Analysis
Yes
Summarization
No
Tagging
No
Taxonomy Classification
No
Text Analysis
No
Topic Clustering
No