Average Ratings 6 Ratings

Total
ease
features
design
support

Average Ratings 1 Rating

Total
ease
features
design
support

Description

IT teams, MSPs, and network engineers use Obkio to gain complete visibility into network performance, whether it's happening in the office, across a hybrid workforce, or in the cloud. Obkio is a Network Performance Monitoring (NPM), observability, and diagnostics platform that works by deploying lightweight monitoring agents at any location, with no special hardware required. These agents continuously measure latency, jitter, packet loss, and bandwidth, while running Visual Traceroutes to map performance across the full network path. The platform covers SD-WAN, MPLS, and VoIP/UC monitoring, along with visibility into multi-site and distributed networks. Application performance monitoring (APM) rounds out the picture with HTTP, Web, and Teams-based synthetic tests. A standout feature, Obkio Insight, automates root-cause diagnostics, quickly showing whether a problem sits within the internal network, with an ISP, or with a third-party provider, backed by concrete performance data. Because it deploys in minutes, Obkio gives teams fast answers instead of raw data to sift through. The result: less time troubleshooting, stronger SLA validation, and clear proof of whether the network performance they're paying for matches what they're actually getting.

Description

See exactly who's calling, who's answering, and how your phone system is performing — without wrestling with raw CDRs or clunky built-in tools. VoIP Detective turns the call data from Cisco CallManager (CUCM), Cisco CUBE, Webex Calling, and Microsoft Teams into clear, searchable reports that anyone on your team can use. Because it installs as a virtual machine inside your own environment, your call records stay on your infrastructure — nothing is shipped off to a vendor cloud. Most teams have it deployed and pulling reports within half an hour. Managers can run their own team and call-activity reports without help from IT, while administrators get the depth they need: inbound, outbound, and hunt-group reporting (including who answered and which calls were abandoned), busy-hour analysis for staffing, network-quality troubleshooting by jitter, latency, and packet loss, gateway capacity planning, and endpoint utilization to reclaim unused licenses. The free Lite edition never expires and places no limit on users or devices. VoIP Detective Pro unlocks unlimited data retention, scheduled report delivery, emergency-call alerts, GDPR phone-number masking, CUBE analytics, and a live UCCX wallboard — all at a single flat yearly rate that doesn't change with the size of your deployment.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cisco Unified Border Element (CUBE) No 
Cisco Unified Communications Manager No 
Cisco Unified Contact Center No 
Cisco Unity Connection No 
Cisco Webex Calling No 
Microsoft Azure Yes 
Microsoft Teams No 
PagerDuty Yes 
ServiceNow Yes 

Integrations

Cisco Unified Border Element (CUBE) Yes 
Cisco Unified Communications Manager Yes 
Cisco Unified Contact Center Yes 
Cisco Unity Connection Yes 
Cisco Webex Calling Yes 
Microsoft Azure No 
Microsoft Teams Yes 
PagerDuty No 
ServiceNow No 

Pricing Details

$399 per month
Try Obkio's for free with a 14-day free trial with access to all premium features! You can then choose from a variety of plans including a free plan, Basic or Premium, or contact us to build your own custom Enterprise plan for your business.

Free:
- 2 Monitoring Agents
- 1 Network Device
- 1 User

Basic:
- 10 Monitoring Agents
- 5 Network Device
- 2 User

Premium:
- 10 Monitoring Agents
- 10 Network Device
- 5 User

Enterprise & MSPs
- Completely customizable plan
- Contact us for more information
Free Trial Yes 
Free Version Yes 

Pricing Details

$0
VoIP Detective Free is 100% free, forever — no expiration, and no limit on users or devices.

VoIP Detective Pro is a flat $1,499 USD/year. One price covers it all: CUCM, CUBE, Webex Calling, and Microsoft Teams reporting, with unlimited devices, users, reports, and administrators — no per-seat fees, no per-device fees, and no sales quote required. Pro also adds unlimited data retention, scheduled email reports, emergency-call alerts, GDPR number masking, and a UCCX wallboard.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Obkio

Founded

2018

Country

Canada

Website

obkio.com

Vendor Details

Company Name

VoIP Detective

Founded

2019

Country

United States

Website

www.voipdetective.com

Product Features

Application Performance Monitoring (APM)

Baseline Manager Yes 
Diagnostic Tools Yes 
Full Transaction Diagnostics No 
Performance Control No 
Resource Management No 
Root-Cause Diagnosis Yes 
Server Performance No 
Trace Individual Transactions No 

IT Management

Capacity Monitoring Yes 
Compliance Management No 
Event Logs Yes 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager No 
Diagnostic Tools Yes 
IP Address Monitoring Yes 
Internet Usage Monitoring Yes 
Real Time Analytics Yes 
Resource Management No 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting No 

Network Troubleshooting

Alerts / Escalation Yes 
Bandwidth Troubleshooting Yes 
Change Management No 
Configuration Management No 
Connectivity Management Yes 
Data Visualization Yes 
Historical Audit Yes 
Mobile Network Troubleshooting Yes 
Network Analysis Yes 
Network Monitoring Yes 

Performance Testing

API Testing No 
Benchmarking Yes 
Cross Browser Testing No 
Debugging No 
Historical Reporting Yes 
Load Testing Yes 
Mobile Testing No 
Parallel Testing Yes 
Regression Testing No 
UI Testing No 
Web Testing Yes 

VoIP Monitoring

Alerts / Notifications Yes 
Call Detail Record (CDR) Analysis No 
Call Quality Monitoring Yes 
IP SLA Monitoring Yes 
Jitter Testing Yes 
Latency Monitoring Yes 
MOS Monitoring Yes 
Packet Loss Monitoring Yes 
QoS Monitoring Yes 
Reporting / Analytics Yes 
Troubleshooting Yes 

Product Features

Call Tracking

CRM Yes 
Call Log Yes 
Call Recording No 
Call Routing Yes 
Caller Identification Yes 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

VoIP Monitoring

Alerts / Notifications Yes 
Call Detail Record (CDR) Analysis Yes 
Call Quality Monitoring Yes 
IP SLA Monitoring No 
Jitter Testing Yes 
Latency Monitoring Yes 
MOS Monitoring Yes 
Packet Loss Monitoring Yes 
QoS Monitoring Yes 
Reporting / Analytics Yes 
Troubleshooting Yes 

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