Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Regardless of the location of your data, it should empower you to achieve improved results. Enhance these outcomes by linking, exploring, and enriching your data effectively. Convert your data into practical insights and actionable information that can drive decisions. Ensure that your data remains accessible for every application you require. By uniting all of your disparate data sources, both structured and unstructured, you can attain a comprehensive view and oversight of your organizational data environment. Leverage no-code and low-code platforms to make data manipulation straightforward and inclusive for everyone. Provide valuable services to your organization by building a network of information that might otherwise stay concealed in separate data silos. The data fabric functions as a bridge, facilitating seamless and secure data transfer among various departments, databases, and platforms, regardless of their foundational technology. Manage expenses effectively while maintaining robust security measures. Avoid allowing your applications to dictate the processing location of your data. Objective 3Sixty is versatile, capable of being implemented either on-premises or in a cloud environment, ensuring flexibility for your organizational needs. This adaptability allows users to choose the most suitable setup based on their specific operational requirements and strategic goals.
Description
OmniIndex transforms unstructured data, often referred to as "The other 80%," from various silos into a unified and coherent index, allowing for deeper insights. By integrating with all your customer service applications, including voice transcripts, emails, and chatbots, OmniIndex empowers you to derive answers to unasked questions while simultaneously assessing customer sentiment in real-time. This innovative approach enhances the ability to correlate problems with root causes and resolutions, significantly improving the overall customer experience. With access to timely data from reliable sources, organizations can understand their customers' true thoughts and feelings. Moreover, the OmniIndex Data Intelligence Platform effectively indexes and analyzes information from online web forms and chatbots on various platforms, including Facebook Messenger, thereby enabling organizations to gain valuable insights into customer inquiries and operator interactions in real-time. Ultimately, this comprehensive analysis fosters a more agile response to customer needs, ensuring satisfaction and loyalty in an ever-evolving marketplace.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Alfresco Digital Business Platform
Yes
Amazon S3
Yes
Box
Yes
DocuShare
Yes
DocuWare
Yes
Ephesoft
Yes
Gmail
Yes
Google Cloud BigQuery
No
Google Cloud Storage
No
Google Data Studio
No
Integrations
Alfresco Digital Business Platform
No
Amazon S3
No
Box
No
DocuShare
No
DocuWare
No
Ephesoft
No
Gmail
No
Google Cloud BigQuery
Yes
Google Cloud Storage
Yes
Google Data Studio
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Objective Corporation
Founded
1987
Country
Australia
Website
www.objective.com/products/objective-3sixty
Vendor Details
Company Name
OmniIndex
Country
United States
Website
www.omniindex.io
Product Features
Data Management
Customer Data
No
Data Analysis
No
Data Capture
No
Data Integration
No
Data Migration
No
Data Quality Control
No
Data Security
No
Information Governance
No
Master Data Management
No
Match & Merge
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No