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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Regardless of the location of your data, it should empower you to achieve improved results. Enhance these outcomes by linking, exploring, and enriching your data effectively. Convert your data into practical insights and actionable information that can drive decisions. Ensure that your data remains accessible for every application you require. By uniting all of your disparate data sources, both structured and unstructured, you can attain a comprehensive view and oversight of your organizational data environment. Leverage no-code and low-code platforms to make data manipulation straightforward and inclusive for everyone. Provide valuable services to your organization by building a network of information that might otherwise stay concealed in separate data silos. The data fabric functions as a bridge, facilitating seamless and secure data transfer among various departments, databases, and platforms, regardless of their foundational technology. Manage expenses effectively while maintaining robust security measures. Avoid allowing your applications to dictate the processing location of your data. Objective 3Sixty is versatile, capable of being implemented either on-premises or in a cloud environment, ensuring flexibility for your organizational needs. This adaptability allows users to choose the most suitable setup based on their specific operational requirements and strategic goals.

Description

OmniIndex transforms unstructured data, often referred to as "The other 80%," from various silos into a unified and coherent index, allowing for deeper insights. By integrating with all your customer service applications, including voice transcripts, emails, and chatbots, OmniIndex empowers you to derive answers to unasked questions while simultaneously assessing customer sentiment in real-time. This innovative approach enhances the ability to correlate problems with root causes and resolutions, significantly improving the overall customer experience. With access to timely data from reliable sources, organizations can understand their customers' true thoughts and feelings. Moreover, the OmniIndex Data Intelligence Platform effectively indexes and analyzes information from online web forms and chatbots on various platforms, including Facebook Messenger, thereby enabling organizations to gain valuable insights into customer inquiries and operator interactions in real-time. Ultimately, this comprehensive analysis fosters a more agile response to customer needs, ensuring satisfaction and loyalty in an ever-evolving marketplace.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Alfresco Digital Business Platform Yes 
Amazon S3 Yes 
Box Yes 
DocuShare Yes 
DocuWare Yes 
Ephesoft Yes 
Gmail Yes 
Google Cloud BigQuery No 
Google Cloud Storage No 
Google Data Studio No 
Infor CRM Yes 
Java Yes 
Jira Yes 
Microsoft Exchange Yes 
OpenText Documentum Yes 
Oracle Cloud Infrastructure No 
Salesforce Yes 
Tableau No 
X (Twitter) Yes 

Integrations

Alfresco Digital Business Platform No 
Amazon S3 No 
Box No 
DocuShare No 
DocuWare No 
Ephesoft No 
Gmail No 
Google Cloud BigQuery Yes 
Google Cloud Storage Yes 
Google Data Studio Yes 
Infor CRM No 
Java No 
Jira No 
Microsoft Exchange No 
OpenText Documentum No 
Oracle Cloud Infrastructure Yes 
Salesforce No 
Tableau Yes 
X (Twitter) No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Objective Corporation

Founded

1987

Country

Australia

Website

www.objective.com/products/objective-3sixty

Vendor Details

Company Name

OmniIndex

Country

United States

Website

www.omniindex.io

Product Features

Data Management

Customer Data No 
Data Analysis No 
Data Capture No 
Data Integration No 
Data Migration No 
Data Quality Control No 
Data Security No 
Information Governance No 
Master Data Management No 
Match & Merge No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Alternatives

Alternatives

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