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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhance the email experience for your customers with the improved OX App Suite, which is already utilized by 150 million users globally. Our user-friendly email and communication tools for small businesses are now integrated into OX Cloud. OX App Suite serves as a comprehensive platform for service providers, offering a diverse array of cloud-based services tailored for small business users, such as secure email, personal and team organization, cloud storage, and online office functionalities. Discover how OX Cloud and OX App Suite work in tandem to offer a risk-free solution at no cost to you. With over 15 years of expertise in transitioning free email accounts into paid subscriptions, we collaborate with leading hosting providers. Currently, 120 providers across the globe, encompassing more than 220 million users, place their trust in and benefit from OX products. Let us extend this same level of success to you with our no-risk, no-cost model for your business. Join the revolution in email and communication services today!

Description

You've been on a quest to find a solution that meets the urgent demands of your clients, but previous options have been prohibitively expensive and overly complicated to implement. Perhaps you've experimented with a few well-known services only to feel disheartened by the steep monthly fees required to handle customer inquiries. For years, you've been told that establishing a dedicated help desk can significantly enhance customer satisfaction, encourage repeat business, and reduce support expenses all at once. Enter eStreamDesk, a streamlined, user-friendly cloud-based help desk and ticketing solution designed to execute one essential function efficiently. Each incoming email is seamlessly transformed into a support ticket, allowing you to specify how every message is prioritized, tracked, and addressed. You can direct sales inquiries to your sales team and send technical questions to your IT department. Additionally, automate responses to frequently asked customer questions, ensuring prompt communication and satisfaction. By utilizing this system, you can focus more on growing your business rather than getting bogged down by support issues.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook No 
Google Analytics No 
Google Drive No 
Google Workspace No 
OX Guard Yes 
ServeTheWorld Yes 
Stackreaction No 
Wufoo No 
X (Twitter) No 

Integrations

Facebook Yes 
Google Analytics Yes 
Google Drive Yes 
Google Workspace Yes 
OX Guard No 
ServeTheWorld No 
Stackreaction Yes 
Wufoo Yes 
X (Twitter) Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Open-Xchange

Country

Germany

Website

www.open-xchange.com

Vendor Details

Company Name

eStream

Founded

2002

Country

Bulgaria

Website

www.estreamdesk.com

Product Features

Collaboration

Brainstorming No 
Calendar Management Yes 
Chat / Messaging Yes 
Contact Management No 
Content Management No 
Document Management No 
Project Management No 
Real Time Editing Yes 
Task Management No 
Version Control No 
Video Conferencing Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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