Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance the email experience for your customers with the improved OX App Suite, which is already utilized by 150 million users globally. Our user-friendly email and communication tools for small businesses are now integrated into OX Cloud. OX App Suite serves as a comprehensive platform for service providers, offering a diverse array of cloud-based services tailored for small business users, such as secure email, personal and team organization, cloud storage, and online office functionalities. Discover how OX Cloud and OX App Suite work in tandem to offer a risk-free solution at no cost to you. With over 15 years of expertise in transitioning free email accounts into paid subscriptions, we collaborate with leading hosting providers. Currently, 120 providers across the globe, encompassing more than 220 million users, place their trust in and benefit from OX products. Let us extend this same level of success to you with our no-risk, no-cost model for your business. Join the revolution in email and communication services today!
Description
You've been on a quest to find a solution that meets the urgent demands of your clients, but previous options have been prohibitively expensive and overly complicated to implement. Perhaps you've experimented with a few well-known services only to feel disheartened by the steep monthly fees required to handle customer inquiries. For years, you've been told that establishing a dedicated help desk can significantly enhance customer satisfaction, encourage repeat business, and reduce support expenses all at once. Enter eStreamDesk, a streamlined, user-friendly cloud-based help desk and ticketing solution designed to execute one essential function efficiently. Each incoming email is seamlessly transformed into a support ticket, allowing you to specify how every message is prioritized, tracked, and addressed. You can direct sales inquiries to your sales team and send technical questions to your IT department. Additionally, automate responses to frequently asked customer questions, ensuring prompt communication and satisfaction. By utilizing this system, you can focus more on growing your business rather than getting bogged down by support issues.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
No
Google Analytics
No
Google Drive
No
Google Workspace
No
OX Guard
Yes
ServeTheWorld
Yes
Stackreaction
No
Wufoo
No
X (Twitter)
No
Integrations
Facebook
Yes
Google Analytics
Yes
Google Drive
Yes
Google Workspace
Yes
OX Guard
No
ServeTheWorld
No
Stackreaction
Yes
Wufoo
Yes
X (Twitter)
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Open-Xchange
Country
Germany
Website
www.open-xchange.com
Vendor Details
Company Name
eStream
Founded
2002
Country
Bulgaria
Website
www.estreamdesk.com
Product Features
Collaboration
Brainstorming
No
Calendar Management
Yes
Chat / Messaging
Yes
Contact Management
No
Content Management
No
Document Management
No
Project Management
No
Real Time Editing
Yes
Task Management
No
Version Control
No
Video Conferencing
Yes
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes