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Average Ratings 1 Rating
Description
Welcome to OSDial's official site, the renowned predictive dialer that leverages Open Source licenses to significantly lower costs while maintaining top-notch quality and functionality. This dialer offers unparalleled flexibility, accommodating a wide array of dialing methods, making it the most economical choice on the market today. While dialing technology can be complex, our knowledgeable representatives are dedicated to simplifying the conversation, ensuring you understand every detail in straightforward terms. We invite you to explore the remarkable features of OSDial with us. You can create an unlimited number of custom forms and fields tailored to specific campaigns. Additionally, you can set a limit on calls per hour and choose the order of your lists, allowing for a seamless integration of various lists while selectively calling specific statuses. Control over the dialing process is at your fingertips, including options for flexible call recording and the ability to detect answering machines. Furthermore, you have the capability to dictate how to manage dropped calls, execute transfers, and conclude calls effectively. With features such as mapping caller IDs to area codes, testing alternate numbers, and utilizing Interactive Voice, OSDial is designed to meet all your dialing needs efficiently. Ultimately, OSDial empowers users with the tools necessary to optimize their calling strategies and improve overall communication effectiveness.
Description
VICIdial is an open source Enterprise-level Contact Center solution that is used by thousands of companies in more than 100 countries. It is free to anyone to use and has no per-user licensing fees.
VICIdial allows agents to handle both outbound and inbound calls. It also has the ability to do manual and predictive outbound list dialing. It can handle inbound emails as well as customer chat sessions via the website from the same agent screen. It offers over 2,000 features and many options to manage different customer interactions. You will also find a variety of reporting options to help you manage your contact centre.
API Access
Has API
No
API Access
Has API
Yes
Integrations
CallHub
Yes
Google Docs
No
Insightly
No
Klariqo
No
Mailchimp
No
Nok Nok S3 Authentication
Yes
Oreka TR
No
Outdoo AI
No
Phonexa
No
Pipedrive
No
Integrations
CallHub
No
Google Docs
Yes
Insightly
Yes
Klariqo
Yes
Mailchimp
Yes
Nok Nok S3 Authentication
No
Oreka TR
Yes
Outdoo AI
Yes
Phonexa
Yes
Pipedrive
Yes
Pricing Details
Uses open source licenses. 1 server can handle up to 24 seats.
Free Trial
No
Free Version
Yes
Pricing Details
$0
Software is free, consulting is hourly, hosting available month-to-month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
OSDial
Country
United States
Website
osdial.com
Vendor Details
Company Name
Vicidial Group
Founded
2007
Country
United States
Website
www.vicidial.com
Product Features
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
No
Call Transfer
Yes
Callback Scheduling
No
Campaign Specific Caller ID
No
Contact Management
No
FCC Compliance
No
FTC Compliance
Yes
Lead Capture
No
Lead Management
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
Yes
FTC Compliance
Yes
Lead Capture
Yes
Lead Management
Yes