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Description

Welcome to OSDial's official site, the renowned predictive dialer that leverages Open Source licenses to significantly lower costs while maintaining top-notch quality and functionality. This dialer offers unparalleled flexibility, accommodating a wide array of dialing methods, making it the most economical choice on the market today. While dialing technology can be complex, our knowledgeable representatives are dedicated to simplifying the conversation, ensuring you understand every detail in straightforward terms. We invite you to explore the remarkable features of OSDial with us. You can create an unlimited number of custom forms and fields tailored to specific campaigns. Additionally, you can set a limit on calls per hour and choose the order of your lists, allowing for a seamless integration of various lists while selectively calling specific statuses. Control over the dialing process is at your fingertips, including options for flexible call recording and the ability to detect answering machines. Furthermore, you have the capability to dictate how to manage dropped calls, execute transfers, and conclude calls effectively. With features such as mapping caller IDs to area codes, testing alternate numbers, and utilizing Interactive Voice, OSDial is designed to meet all your dialing needs efficiently. Ultimately, OSDial empowers users with the tools necessary to optimize their calling strategies and improve overall communication effectiveness.

Description

VICIdial is an open source Enterprise-level Contact Center solution that is used by thousands of companies in more than 100 countries. It is free to anyone to use and has no per-user licensing fees. VICIdial allows agents to handle both outbound and inbound calls. It also has the ability to do manual and predictive outbound list dialing. It can handle inbound emails as well as customer chat sessions via the website from the same agent screen. It offers over 2,000 features and many options to manage different customer interactions. You will also find a variety of reporting options to help you manage your contact centre.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

CallHub Yes 
Google Docs No 
Insightly No 
Klariqo No 
Mailchimp No 
Nok Nok S3 Authentication Yes 
Oreka TR No 
Outdoo AI No 
Phonexa No 
Pipedrive No 
Salesforce No 
Taalk No 
TeamSupport No 
Vtiger Help Desk No 
Zendesk No 
Zoho CRM No 
astTECS No 
nPathi No 

Integrations

CallHub No 
Google Docs Yes 
Insightly Yes 
Klariqo Yes 
Mailchimp Yes 
Nok Nok S3 Authentication No 
Oreka TR Yes 
Outdoo AI Yes 
Phonexa Yes 
Pipedrive Yes 
Salesforce Yes 
Taalk Yes 
TeamSupport Yes 
Vtiger Help Desk Yes 
Zendesk Yes 
Zoho CRM Yes 
astTECS Yes 
nPathi Yes 

Pricing Details

Uses open source licenses. 1 server can handle up to 24 seats.
Free Trial No 
Free Version Yes 

Pricing Details

$0
Software is free, consulting is hourly, hosting available month-to-month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

OSDial

Country

United States

Website

osdial.com

Vendor Details

Company Name

Vicidial Group

Founded

2007

Country

United States

Website

www.vicidial.com

Product Features

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results No 
Call Transfer Yes 
Callback Scheduling No 
Campaign Specific Caller ID No 
Contact Management No 
FCC Compliance No 
FTC Compliance Yes 
Lead Capture No 
Lead Management No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

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