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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Welcome to OSDial's official site, the renowned predictive dialer that leverages Open Source licenses to significantly lower costs while maintaining top-notch quality and functionality. This dialer offers unparalleled flexibility, accommodating a wide array of dialing methods, making it the most economical choice on the market today. While dialing technology can be complex, our knowledgeable representatives are dedicated to simplifying the conversation, ensuring you understand every detail in straightforward terms. We invite you to explore the remarkable features of OSDial with us. You can create an unlimited number of custom forms and fields tailored to specific campaigns. Additionally, you can set a limit on calls per hour and choose the order of your lists, allowing for a seamless integration of various lists while selectively calling specific statuses. Control over the dialing process is at your fingertips, including options for flexible call recording and the ability to detect answering machines. Furthermore, you have the capability to dictate how to manage dropped calls, execute transfers, and conclude calls effectively. With features such as mapping caller IDs to area codes, testing alternate numbers, and utilizing Interactive Voice, OSDial is designed to meet all your dialing needs efficiently. Ultimately, OSDial empowers users with the tools necessary to optimize their calling strategies and improve overall communication effectiveness.

Description

The SpitFire Enterprise Predictive Dialer is a comprehensive software solution designed for managing blended inbound and outbound call center operations, featuring an unlimited number of lines and an intuitive interface that is both user-friendly and cost-effective. This robust enterprise system includes six distinct dialer modes: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, Manual Dialer, and Click to Dial. With a pre-loaded database of phone numbers, SEP efficiently initiates outbound calls and seamlessly connects answered calls to available agents, optimizing performance. Furthermore, the system meticulously tracks call center activity and call durations, dynamically adjusting the dialing rate to reduce idle time for agents, thereby enhancing productivity and overall efficiency in call management. Such features make the SEP an invaluable tool for any organization looking to streamline its calling processes and maximize agent utilization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Act! No 
CallHub Yes 
Nok Nok S3 Authentication Yes 
Pipedrive No 
Zoho CRM No 

Integrations

Act! Yes 
CallHub No 
Nok Nok S3 Authentication No 
Pipedrive Yes 
Zoho CRM Yes 

Pricing Details

Uses open source licenses. 1 server can handle up to 24 seats.
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

OSDial

Country

United States

Website

osdial.com

Vendor Details

Company Name

OPC Marketing

Founded

2001

Country

United States

Website

www.spitfiredialers.com

Product Features

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results No 
Call Transfer Yes 
Callback Scheduling No 
Campaign Specific Caller ID No 
Contact Management No 
FCC Compliance No 
FTC Compliance Yes 
Lead Capture No 
Lead Management No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

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