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features
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support

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Description

Local Government Organisations have adopted OPTIMOGOV as an essential part of their technology stack in the UK, Australia and New Zealand. OPTIMOGOV, with a 22-year history in the venues and event technology space, has become the go to solution for managing multiple council business units, including events and event permits, parks, recreation, community venues and courses, sports allocation, registrations and internal bookings. OPTIMOGOV’s LGO platform was designed to help councils manage all bookable tickets and spaces, with a user friendly, award-winning self-service platform for community engagement that delivers a first-class customer experience. The platform allows council staff to automate the booking fulfillment and management processes, resulting in significant savings of time and optimal asset utilization. Moreover,

Description

The OneVu solution from IEG4 offers a comprehensive digital interface for council services, enhancing customer interactions by addressing their queries rather than merely displaying data. This innovative platform has led to a remarkable reduction in phone inquiries by as much as 50% in various councils. OneVu empowers users to find personalized solutions to frequently asked questions while also allowing them to submit and monitor the status of over 300 different services across the council. With a significant portion of calls, over 30%, stemming from customers checking on progress or following up on issues, OneVu effectively mitigates this by providing progress tracking on every online form. From the outset, users can access a library of more than 250 forms, ensuring a swift implementation, and with the addition of eDesigner, customization options are readily available. Furthermore, OneVu features an advanced workflow engine that supports multi-stage processes, enabling citizens to track their applications and services directly through their OneVu account, thereby enhancing the overall user experience. This seamless integration of services not only streamlines processes but also fosters greater transparency and engagement between councils and their constituents.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

OPTIMOGOV

Founded

2000

Country

United Kingdom

Website

optimogov.com

Vendor Details

Company Name

IEG4

Founded

2006

Country

United Kingdom

Website

www.ieg4.com/onevu

Product Features

Catering

Banquet Management No 
Billing & Invoicing No 
Booking Management No 
Calendar Management No 
Contract Management No 
Costing No 
Customer Database No 
Event Management No 
Facility Management No 
Inventory Management No 
Kitchen / Menu Management No 
Order Management No 
Quote Management No 
Recipe Management No 
Waitstaff Management No 

Event Management

Attendee Management No 
Badge Management No 
Conferences / Conventions No 
Exhibit / Vendor Management No 
Gamification Yes 
Room Block Management No 
Social Media Promotion Yes 
Sponsorship Management No 
Surveys & Feedback No 
Ticketing No 
Volunteer Management Yes 
Weddings / Parties No 

Government

Budgeting & Forecasting No 
Code Enforcement No 
Compliance Management No 
Fixed Asset Management No 
Inventory Management No 
License Issuance No 
Permit Issuance No 
Purchasing & Receiving No 
Self Service Portal No 
Taxation & Assessment No 
Utility Billing No 
Work Order Management No 

Ticketing

Barcode / Ticket Scanning No 
Box Office Management No 
Concessions Management No 
Customer Database No 
Event Management No 
Fundraising Management No 
General Admission No 
Kiosk Ticketing No 
Mobile Ticketing No 
Online Ticketing No 
Onsite Ticketing No 
POS No 
Print-at-Home No 
Reserved Seating No 
Season Tickets No 
Ticket Brokering No 
VIP & Discount Tickets No 

Venue Management

Attendee Management Yes 
Billing & Invoicing No 
Contract Management Yes 
Customer Management Yes 
Event Management Yes 
Food & Beverage Management No 
Multi-Facility Yes 
Reservations Management Yes 
Resource Booking No 
Sales Management Yes 
Staff Management No 

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