Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Local Government Organisations have adopted OPTIMOGOV as an essential part of their technology stack in the UK, Australia and New Zealand. OPTIMOGOV, with a 22-year history in the venues and event technology space, has become the go to solution for managing multiple council business units, including events and event permits, parks, recreation, community venues and courses, sports allocation, registrations and internal bookings. OPTIMOGOV’s LGO platform was designed to help councils manage all bookable tickets and spaces, with a user friendly, award-winning self-service platform for community engagement that delivers a first-class customer experience. The platform allows council staff to automate the booking fulfillment and management processes, resulting in significant savings of time and optimal asset utilization. Moreover,
Description
The OneVu solution from IEG4 offers a comprehensive digital interface for council services, enhancing customer interactions by addressing their queries rather than merely displaying data. This innovative platform has led to a remarkable reduction in phone inquiries by as much as 50% in various councils. OneVu empowers users to find personalized solutions to frequently asked questions while also allowing them to submit and monitor the status of over 300 different services across the council. With a significant portion of calls, over 30%, stemming from customers checking on progress or following up on issues, OneVu effectively mitigates this by providing progress tracking on every online form. From the outset, users can access a library of more than 250 forms, ensuring a swift implementation, and with the addition of eDesigner, customization options are readily available. Furthermore, OneVu features an advanced workflow engine that supports multi-stage processes, enabling citizens to track their applications and services directly through their OneVu account, thereby enhancing the overall user experience. This seamless integration of services not only streamlines processes but also fosters greater transparency and engagement between councils and their constituents.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
OPTIMOGOV
Founded
2000
Country
United Kingdom
Website
optimogov.com
Vendor Details
Company Name
IEG4
Founded
2006
Country
United Kingdom
Website
www.ieg4.com/onevu
Product Features
Catering
Banquet Management
No
Billing & Invoicing
No
Booking Management
No
Calendar Management
No
Contract Management
No
Costing
No
Customer Database
No
Event Management
No
Facility Management
No
Inventory Management
No
Kitchen / Menu Management
No
Order Management
No
Quote Management
No
Recipe Management
No
Waitstaff Management
No
Event Management
Attendee Management
No
Badge Management
No
Conferences / Conventions
No
Exhibit / Vendor Management
No
Gamification
Yes
Room Block Management
No
Social Media Promotion
Yes
Sponsorship Management
No
Surveys & Feedback
No
Ticketing
No
Volunteer Management
Yes
Weddings / Parties
No
Government
Budgeting & Forecasting
No
Code Enforcement
No
Compliance Management
No
Fixed Asset Management
No
Inventory Management
No
License Issuance
No
Permit Issuance
No
Purchasing & Receiving
No
Self Service Portal
No
Taxation & Assessment
No
Utility Billing
No
Work Order Management
No
Ticketing
Barcode / Ticket Scanning
No
Box Office Management
No
Concessions Management
No
Customer Database
No
Event Management
No
Fundraising Management
No
General Admission
No
Kiosk Ticketing
No
Mobile Ticketing
No
Online Ticketing
No
Onsite Ticketing
No
POS
No
Print-at-Home
No
Reserved Seating
No
Season Tickets
No
Ticket Brokering
No
VIP & Discount Tickets
No
Venue Management
Attendee Management
Yes
Billing & Invoicing
No
Contract Management
Yes
Customer Management
Yes
Event Management
Yes
Food & Beverage Management
No
Multi-Facility
Yes
Reservations Management
Yes
Resource Booking
No
Sales Management
Yes
Staff Management
No