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Description
CX can be humanized! Increase response rates in VoC and NPS and CX Management programs by engaging and fully customized interactions. surveys, forms, etc.) These touchpoints can become extensions of your brand. OPINATOR allows you to respond to customer feedback, reduce customer effort, drive value at every touchpoint, and take action on it. Predictive, Prescriptive and Text Analytics, Case Management system and role-based dashboards. Create remarkable interactions and convert customers into advocates. OPINATOR can be managed by yourself, but you can also call upon the Customer Success team to help you with your projects. Customers expect delightful and innovative interactions. Combining technology, creativity, deep customer understanding, and technology can deliver these experiences and increase customer engagement. In the next decade, companies will double their CX efforts. Instead of relying on inefficient surveys, engage your customers with personalized UIs.
Description
Relying solely on surveys may not provide a comprehensive understanding of your customers' decision-making processes. Our conversational AI enhances your Voice of the Customer (VOC) initiatives while addressing the limitations inherent in traditional surveys. LUCI, the AI engine we developed, facilitates engaging, real-time discussions with customers, yielding rich qualitative insights that can be analyzed on a larger scale. By inviting customers to interact with LUCI after key moments, such as following purchases, during customer service engagements, or at renewal and churn points, you can uncover underlying issues and new opportunities directly from the source. Worthix effectively aligns your customer experiences with metrics like share-of-wallet, loyalty, and churn, enabling you to boost revenue, minimize unnecessary expenditures, and mitigate the chances of strategic miscalculations. While enterprise-level organizations frequently employ AI for analyzing open-ended text responses, even the most advanced analytics tools are constrained by the specific answers you choose to solicit from your customers. Therefore, integrating conversational AI into your strategy can unlock deeper insights that surveys alone may overlook, ultimately leading to a more nuanced understanding of customer behavior.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Innology Ventures
Founded
2011
Country
Spain
Website
www.opinator.com
Vendor Details
Company Name
Worthix
Founded
2014
Country
United States
Website
www.worthix.com
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis