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Description
CX can be humanized! Increase response rates in VoC and NPS and CX Management programs by engaging and fully customized interactions. surveys, forms, etc.) These touchpoints can become extensions of your brand. OPINATOR allows you to respond to customer feedback, reduce customer effort, drive value at every touchpoint, and take action on it. Predictive, Prescriptive and Text Analytics, Case Management system and role-based dashboards. Create remarkable interactions and convert customers into advocates. OPINATOR can be managed by yourself, but you can also call upon the Customer Success team to help you with your projects. Customers expect delightful and innovative interactions. Combining technology, creativity, deep customer understanding, and technology can deliver these experiences and increase customer engagement. In the next decade, companies will double their CX efforts. Instead of relying on inefficient surveys, engage your customers with personalized UIs.
Description
Enhance customer interactions seamlessly with the exclusive CX Channel designed to optimize engagement, education, and overall lifetime value. Relay's Customer Feed™ revolutionizes customer involvement by providing an innovative platform that encourages learning and actionable steps, ensuring unparalleled lifetime value. This private and secure channel uniquely integrates the advantages of text messaging, email, and applications to offer a distinct approach to customer engagement, education, and exceptional service. Whether your needs involve communicating with patients regarding sensitive prescriptions or onboarding new banking clients, we have tailored solutions for every sector. By providing timely and personalized assistance, we empower your customers to overcome obstacles. The challenge remains: how do we prompt customer interaction with company content when they lack engagement? To address this, we prioritize ensuring that every customer is equipped with their own private, secure, and compliant engagement tool: the Relay Feed, paving the way for improved customer satisfaction and loyalty. Ultimately, fostering a proactive approach to customer engagement is crucial for long-term success in any industry.
API Access
Has API
API Access
Has API
Integrations
Desktop.com
Eloqua
Marketo
Salesforce
Salesforce Service Cloud
WorkMarket
Integrations
Desktop.com
Eloqua
Marketo
Salesforce
Salesforce Service Cloud
WorkMarket
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Innology Ventures
Founded
2011
Country
Spain
Website
www.opinator.com
Vendor Details
Company Name
Relay Network
Founded
2010
Country
United States
Website
www.relaynetwork.com
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis