Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ONePUBS is an innovative platform designed for publishing technical content, giving users the power to manage their technical information efficiently while enhancing the distribution process. It enables the seamless deployment of product support documents that correspond with product configurations, even amidst ongoing changes. The content can be accessed via a secure web portal, client applications, or in print, providing flexibility to users. By utilizing XML, ONePUBS supports standards-based development, translation, media management, and version control, ensuring that all content is up to date and accessible. This system integrates effortlessly with other ONeSOURCE content management tools as well as existing business infrastructures. It enhances the management of technical data and optimizes production workflows through systematic tracking, monitoring, and reporting features. The platform is fully compatible with established processes, allowing for the effective repurposing of legacy data. Furthermore, its interoperability with Enterprise Resource Planning systems significantly alleviates the burden on engineering resources, ultimately promoting a more efficient operation. With ONePUBS, organizations can ensure that their technical content is not only accurate but also readily available across various platforms.
Description
Facilitate self-service and personalized content at key points along the customer journey. Transform technical content that you already have
into a great self-service experience. Customers need personalized, relevant, and easy-to find answers in your documentation portal, community or support site. Remote workers can benefit from real-time guidance that analyses each case and recommends relevant technical content. Enhance your product's value and customer experience by understanding where friction is occurring and how customers interact with your content. Zoomin seamlessly integrates with many of the most popular platforms and tools, providing a scalable solution that provides your customers with the answers they need, without requiring you to change your workflow.
API Access
Has API
API Access
Has API
Integrations
Adobe Analytics
GitHub
GitLab
Google Analytics
IXIASOFT CCMS
Jira
Jive
Microsoft Dynamics 365
Oracle Cloud CX
Oracle Taleo
Integrations
Adobe Analytics
GitHub
GitLab
Google Analytics
IXIASOFT CCMS
Jira
Jive
Microsoft Dynamics 365
Oracle Cloud CX
Oracle Taleo
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ONEIL
Founded
1947
Country
United States
Website
www.oneil.com/solutions/content-publisher/
Vendor Details
Company Name
Zoomin Software
Founded
2015
Country
United States
Website
www.zoominsoftware.com
Product Features
Help Authoring Tools
Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control
Software Documentation
Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Software Documentation
Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support