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Description
White Label Social Networking Software. Activity Feed, Groups and Events, Commenting, Liking and Sharing, Forums, Blogs. Photos, Videos, Single Sign on, Commenting, Liking and Sharing. Trusted by the New York Yankees and Chelsea Soccer Club. Unmatched support, uptime (99.99%), and professional services.
Description
Zendesk Gather offers a platform where customers can engage and collaborate within a community forum. There are times when customers simply desire a space to chat, and this interaction doesn't always need to involve your direct input. Consider that your customers interact with your products regularly, and their insights can be incredibly valuable. All you need to do is create an environment where they can freely share their knowledge, while still being available to offer support as needed. Zendesk Gather stands out as community forum software that facilitates this connection, enabling customers to work together alongside your business. With Gather, your customers can find the reliable assistance they’re looking for, not solely from your team. Establish a supportive environment where they can rely on one another for guidance. Encourage your customers to exchange ideas, provide feedback, and share their own strategies and tips. When more complicated problems arise, you can involve your agents to ensure that discussions remain constructive and beneficial for everyone involved. Ultimately, this approach fosters a sense of community and strengthens the relationship between your customers and your brand.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Mailchimp
Yes
Campaign Monitor
No
Drupal
Yes
Firebase Test Lab
Yes
Joomla!
Yes
Okta
No
P2 for WordPress
Yes
Quaeris
No
SendGrid
Yes
Slack
No
Integrations
Mailchimp
Yes
Campaign Monitor
Yes
Drupal
No
Firebase Test Lab
No
Joomla!
No
Okta
Yes
P2 for WordPress
No
Quaeris
Yes
SendGrid
No
Slack
Yes
Pricing Details
$500 per month
Up to 300,000 users. Larger plans available.
Free Trial
Yes
Free Version
No
Pricing Details
$9 per agent per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ONEsite
Founded
1994
Country
United States
Website
onesite.com
Vendor Details
Company Name
Zendesk
Founded
2007
Country
United States
Website
www.zendesk.com/gather/
Product Features
Community
Content Management
Yes
Content Moderation
Yes
Discussions / Forums
Yes
Event Management
Yes
Group Management
Yes
Ideation / Crowdsourcing
Yes
Member Directory
Yes
Membership Management
Yes
Social Media Management
Yes
Website Management
Yes
White Label
No
Social Networking
Activity / News Feed
Yes
Advertising Management
Yes
Blogs
Yes
Data Security
Yes
Event Management
Yes
Group Management
Yes
Media Library
Yes
Privacy Options
Yes
Real-time Chat
Yes
Social Media Integration
Yes
Social Media Tagging
Yes
User Profiles
Yes
Product Features
Community
Content Management
No
Content Moderation
No
Discussions / Forums
No
Event Management
No
Group Management
No
Ideation / Crowdsourcing
No
Member Directory
No
Membership Management
No
Social Media Management
No
Website Management
No
White Label
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
