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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ONEiO is a cloud-based integration service that connects individuals, workflows, and tools, facilitating effortless collaboration while eliminating the complexities typically associated with integrations. It can be utilized as a ready-to-use solution, a self-service option, or a hybrid of both, giving you the flexibility to select what suits you best. Wasting valuable time on transferring tickets and duplicating data across various platforms can hinder the effective use of your resources. Often, the demand for significant integrations, automation projects, and the upkeep of current integrations results in your requirements being overlooked or deprioritized. While there are numerous pathways to achieve your goals, navigating them can be overwhelming without proper guidance. You have the power to establish rules dictating which information is shared between systems, ensuring that you only receive what you truly need. Our rule robot automatically constructs these integrations to align perfectly with your specific use case. Additionally, a diverse range of endpoint types is available to facilitate communication with the APIs of popular ITSM tools for seamless data retrieval and updates. In this way, ONEiO streamlines your operations, allowing you to focus on what matters most.

Description

Businesses are taking proactive measures to improve their Customer Experience strategy by monitoring, managing, and coordinating every touchpoint between customers and the organization throughout their journey. The primary objective is to enhance these interactions from the customer's viewpoint, thereby promoting loyalty among clients. With customer support now spanning various platforms such as web chat, SMS, and social media, it has become essential to provide a unified and consistent experience across all channels. The Consilium customer experience management (CEM) solution, known as UniAgent™, creates an ideal framework for effectively overseeing each interaction while delivering a seamless Omni-channel experience to customers. UniAgent™ enables you to choose the most appropriate channel at the right moment, utilizing all pertinent information and context to create a distinctive and tailored experience throughout the customer’s journey. By integrating these capabilities, organizations can not only meet but exceed customer expectations, ultimately leading to stronger relationships and increased satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ServiceNow Yes 
Broadcom Service Desk Manager No 
Calabrio Call Recording No 
Datto RMM Yes 
Datto Workplace Yes 
Facebook No 
HubSpot Service Hub Yes 
Jira Work Management Yes 
LinkedIn No 
Microsoft Dynamics 365 No 
Oracle Siebel CRM No 
SAP Cloud Platform No 
Salesforce No 
Sugar Connect No 
Webex Contact Center No 
X (Twitter) No 
Zendesk Yes 
eGain Chat No 

Integrations

ServiceNow Yes 
Broadcom Service Desk Manager Yes 
Calabrio Call Recording Yes 
Datto RMM No 
Datto Workplace No 
Facebook Yes 
HubSpot Service Hub No 
Jira Work Management No 
LinkedIn Yes 
Microsoft Dynamics 365 Yes 
Oracle Siebel CRM Yes 
SAP Cloud Platform Yes 
Salesforce Yes 
Sugar Connect Yes 
Webex Contact Center Yes 
X (Twitter) Yes 
Zendesk No 
eGain Chat Yes 

Pricing Details

$499 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Service-Flow

Founded

2011

Country

Finland

Website

oneio.cloud

Vendor Details

Company Name

Consilium Software

Founded

2007

Country

Singapore

Website

consiliuminc.com/product/UniAgent-crm-cti-connector

Product Features

Integration

Dashboard Yes 
ETL - Extract / Transform / Load No 
Metadata Management Yes 
Multiple Data Sources Yes 
Web Services Yes 

Product Features

Integration

Dashboard No 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources No 
Web Services No 

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