Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ONEiO is a cloud-based integration service that connects individuals, workflows, and tools, facilitating effortless collaboration while eliminating the complexities typically associated with integrations. It can be utilized as a ready-to-use solution, a self-service option, or a hybrid of both, giving you the flexibility to select what suits you best. Wasting valuable time on transferring tickets and duplicating data across various platforms can hinder the effective use of your resources. Often, the demand for significant integrations, automation projects, and the upkeep of current integrations results in your requirements being overlooked or deprioritized. While there are numerous pathways to achieve your goals, navigating them can be overwhelming without proper guidance. You have the power to establish rules dictating which information is shared between systems, ensuring that you only receive what you truly need. Our rule robot automatically constructs these integrations to align perfectly with your specific use case. Additionally, a diverse range of endpoint types is available to facilitate communication with the APIs of popular ITSM tools for seamless data retrieval and updates. In this way, ONEiO streamlines your operations, allowing you to focus on what matters most.
Description
Businesses are taking proactive measures to improve their Customer Experience strategy by monitoring, managing, and coordinating every touchpoint between customers and the organization throughout their journey. The primary objective is to enhance these interactions from the customer's viewpoint, thereby promoting loyalty among clients. With customer support now spanning various platforms such as web chat, SMS, and social media, it has become essential to provide a unified and consistent experience across all channels. The Consilium customer experience management (CEM) solution, known as UniAgent™, creates an ideal framework for effectively overseeing each interaction while delivering a seamless Omni-channel experience to customers. UniAgent™ enables you to choose the most appropriate channel at the right moment, utilizing all pertinent information and context to create a distinctive and tailored experience throughout the customer’s journey. By integrating these capabilities, organizations can not only meet but exceed customer expectations, ultimately leading to stronger relationships and increased satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
ServiceNow
Yes
Broadcom Service Desk Manager
No
Calabrio Call Recording
No
Datto RMM
Yes
Datto Workplace
Yes
Facebook
No
HubSpot Service Hub
Yes
Jira Work Management
Yes
LinkedIn
No
Microsoft Dynamics 365
No
Integrations
ServiceNow
Yes
Broadcom Service Desk Manager
Yes
Calabrio Call Recording
Yes
Datto RMM
No
Datto Workplace
No
Facebook
Yes
HubSpot Service Hub
No
Jira Work Management
No
LinkedIn
Yes
Microsoft Dynamics 365
Yes
Pricing Details
$499 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Service-Flow
Founded
2011
Country
Finland
Website
oneio.cloud
Vendor Details
Company Name
Consilium Software
Founded
2007
Country
Singapore
Website
consiliuminc.com/product/UniAgent-crm-cti-connector
Product Features
Integration
Dashboard
Yes
ETL - Extract / Transform / Load
No
Metadata Management
Yes
Multiple Data Sources
Yes
Web Services
Yes
Product Features
Integration
Dashboard
No
ETL - Extract / Transform / Load
No
Metadata Management
No
Multiple Data Sources
No
Web Services
No