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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ONEiO is a cloud-based integration service that connects individuals, workflows, and tools, facilitating effortless collaboration while eliminating the complexities typically associated with integrations. It can be utilized as a ready-to-use solution, a self-service option, or a hybrid of both, giving you the flexibility to select what suits you best. Wasting valuable time on transferring tickets and duplicating data across various platforms can hinder the effective use of your resources. Often, the demand for significant integrations, automation projects, and the upkeep of current integrations results in your requirements being overlooked or deprioritized. While there are numerous pathways to achieve your goals, navigating them can be overwhelming without proper guidance. You have the power to establish rules dictating which information is shared between systems, ensuring that you only receive what you truly need. Our rule robot automatically constructs these integrations to align perfectly with your specific use case. Additionally, a diverse range of endpoint types is available to facilitate communication with the APIs of popular ITSM tools for seamless data retrieval and updates. In this way, ONEiO streamlines your operations, allowing you to focus on what matters most.

Description

As you embark on a mission to enhance collaboration between customer support and product management, consider reaching out to your teammate, the Administrator, who possesses valuable insights and experience with your Help Desk system as well as Team Foundation Server or Team Services Online. Gather the essential information needed to establish a connection between your Help Desk and Product Management systems, aiming to create an integrated workspace where Development and Support collaborate seamlessly as a unified entity. Immerse yourself in analyzing your team's performance by examining ticketing data and its correlation with the development activities occurring within other teams. Additionally, ensure that your senior staff members from both departments are kept in the loop about any emerging requests, concerns, or bugs that are related to ongoing projects or anticipated tasks. This proactive communication will foster a more responsive and agile work environment. Ultimately, strengthening these connections will pave the way for more efficient problem-solving and innovation.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Zendesk Yes 
Datto RMM Yes 
Datto Workplace Yes 
Freshdesk No 
Groove No 
HappyFox No 
HubSpot Service Hub Yes 
Jira Yes 
Jira Work Management Yes 
Kayako No 
Microsoft Teams No 
Salesforce No 
ServiceNow Yes 

Integrations

Zendesk Yes 
Datto RMM No 
Datto Workplace No 
Freshdesk Yes 
Groove Yes 
HappyFox Yes 
HubSpot Service Hub No 
Jira No 
Jira Work Management No 
Kayako Yes 
Microsoft Teams Yes 
Salesforce Yes 
ServiceNow No 

Pricing Details

$499 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$8.00 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Service-Flow

Founded

2011

Country

Finland

Website

oneio.cloud

Vendor Details

Company Name

Bluepen Software

Founded

2016

Country

United States

Website

www.bluepensoftware.com

Product Features

Integration

Dashboard Yes 
ETL - Extract / Transform / Load No 
Metadata Management Yes 
Multiple Data Sources Yes 
Web Services Yes 

Product Features

Integration

Dashboard Yes 
ETL - Extract / Transform / Load Yes 
Metadata Management Yes 
Multiple Data Sources Yes 
Web Services Yes 

Alternatives