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Description
OFORK is a flexible open-source ticketing and workflow management platform built for organizations that require structured support processes and full data control. It extends traditional help desk functionality with its Process Autopilot, an Agentic AI feature that enables the creation, execution, and automation of workflows directly within tickets. Users can generate processes using natural language or import existing BPMN files, making it easy to adapt existing workflows. The system supports email-based task execution, allowing teams to complete actions without needing to access the interface continuously. OFORK provides essential features such as ticket tracking, knowledge base management, automation rules, and role-based permissions. Its on-premise deployment ensures compliance with strict data protection and security requirements. The platform is highly customizable, making it suitable for various industries and use cases. Overall, OFORK offers a modern, AI-enhanced approach to service management.
Description
Serval is a cutting-edge platform for IT service management that leverages artificial intelligence to streamline processes such as help-desk requests, access management, and workflow creation for contemporary teams. Users can input tasks in natural language, allowing Serval to automatically create and implement workflows, offering both a user-friendly no-code interface and customizable code for developers to review. This platform efficiently manages help-desk issues across various channels, including Slack, Teams, email, and web portals, while also automating access requests—including just-in-time access and role provisioning—through integrations with identity management and SSO solutions. Additionally, it provides valuable analytics regarding ticket volume, automation success rates, SLA adherence, and team performance metrics. Serval also features synchronization with existing ticketing systems, ready-made workflows for expedited implementation, and a public API that facilitates seamless data integration, enhancing overall operational efficiency. Furthermore, its comprehensive capabilities make it an indispensable tool for any modern organization seeking to optimize their IT service processes.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Amazon Web Services (AWS)
No
Calendly
No
Confluence
No
Figma
No
Freshservice
No
Git
No
Iru
No
Jira
No
Linear
No
Metabase
No
Integrations
Amazon Web Services (AWS)
Yes
Calendly
Yes
Confluence
Yes
Figma
Yes
Freshservice
Yes
Git
Yes
Iru
Yes
Jira
Yes
Linear
Yes
Metabase
Yes
Pricing Details
$0
OFORK is available as an open-source ticket system with a free version. Professional support, hosting, services, custom development, add-ons, and optional AI modules are available separately.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
OFORK - Kim-KI
Founded
2018
Country
Germany
Website
o-fork.com
Vendor Details
Company Name
Serval
Founded
2025
Country
United States
Website
www.serval.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
No
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
No
Issue Scheduling
No
Knowledge Base
No
Project Management
No
Recurring Issues
No
Scheduling
No
Task Management
No
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
No
Release & Deployment Management
No
Self Service Portal
No
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No
