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Description
We address your IT challenges with our intuitive yet robust products designed for ease of use. Our commitment lies in delivering comprehensive IT solutions to businesses eager to expand their capabilities. Since our inception in 2007, we have been dedicated to simplifying business operations. Our team is made up of passionate ICT professionals, including a System Architect, System Analyst, Software Engineer, Designer, Tester, and Business Development Manager, all focused on ensuring the delivery of top-notch services. We recognize that customer satisfaction is paramount to a company’s success. OFCOM CRM offers the perfect solution for managing customer interactions along with sales and marketing efforts. This all-encompassing web-based platform enables users to access the system anytime, from anywhere, and simultaneously. Additionally, our innovative approach guarantees that our clients can adapt to the ever-evolving technological landscape efficiently.
Description
Numerous businesses are leveraging the onWebChat live chat solution to boost their sales and enhance customer support. The platform allows users to effortlessly select their preferred colors from an extensive palette, ensuring that the chat service aligns seamlessly with their brand identity. Additionally, you can personalize each live chat interaction by adding photos for every user, enhancing the overall user experience. The chat interface can also be configured to display in any language of your choice, catering to a diverse clientele. Often, customers may struggle to determine the right product for their needs due to a lack of technical expertise, and live chat enables you to guide them toward suitable options. Implementing cross-selling and product recommendations, a strategy that has propelled Amazon to its status as the largest online retailer, is a powerful way to engage customers by suggesting complementary items that align with their interests. This approach not only enriches the shopping experience but also increases the likelihood of higher sales conversions.
API Access
Has API
Yes
API Access
Has API
No
Integrations
AutoCount
No
NetSuite
No
SQL Account
No
Pricing Details
25/user/month
Contact OFCOM Solutions for pricing details.
Free Trial
Yes
Free Version
No
Pricing Details
$5 per user per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
OFCOM Solution
Country
Malaysia
Website
www.ofcomsolution.com/ofcom-crm/
Vendor Details
Company Name
onWebChat
Founded
2015
Country
Greece
Website
onwebchat.com
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
No
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes