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Average Ratings 21 Ratings

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features
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support

Description

Discover the transformative capabilities of OBI Engage, which seamlessly combines social media, messaging applications, reviews, live chat, and chatbots into a single solution for outstanding customer engagement and online service. This platform guarantees that you can deliver personalized and direct customer service across various channels, including social media, live chat, review sites, and messaging applications, resulting in satisfied and loyal clientele. With OBI Engage, you can effortlessly oversee all online discussions from a unified dashboard while incorporating intelligent chatbots to enhance efficiency in your service operations. Additionally, the system offers advanced workflows, case management, and the ability to integrate with external platforms, ensuring you deliver top-notch service. Stay informed about your company's online presence and respond proactively to mentions with the built-in monitoring feature. Furthermore, you can effortlessly create, schedule, and distribute posts across different social media platforms using the user-friendly content calendar, while also evaluating the effectiveness and reach of your marketing efforts through comprehensive social analytics and reporting. This ensures that your engagement strategies remain effective and responsive to audience needs.

Description

Utilizing live chat software enhances communication with customers, enabling immediate engagement through web, mobile, and social platforms. In today's landscape, it's essential for businesses to connect with clients at their convenience, particularly when assistance is required. Over the last year, there has been a significant increase in customers turning to messaging and live chat applications for service inquiries. Incorporating live chat into your website facilitates interactions in a manner that aligns with customer comfort, leading to increased purchasing behavior and loyalty. Additionally, integrating live chat goes beyond merely catering to preferences; it also contributes to overall customer satisfaction and experience. Ultimately, this approach can significantly boost a brand's reputation and foster long-lasting relationships with its clientele.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Ada No 
Boostopia No 
Campaign Monitor No 
Meltano No 
Mindsay No 
Mozart Data No 
NeverBounce No 
Okta No 
Pipedrive No 
Product Fruits No 
Rivery No 
SellPro No 
Shift No 
Strategy Overview No 
TalentLMS No 
The Hub No 
TypeGenie No 
Zendesk No 
Zendesk Talk No 
Zoho Books No 

Integrations

Ada Yes 
Boostopia Yes 
Campaign Monitor Yes 
Meltano Yes 
Mindsay Yes 
Mozart Data Yes 
NeverBounce Yes 
Okta Yes 
Pipedrive Yes 
Product Fruits Yes 
Rivery Yes 
SellPro Yes 
Shift Yes 
Strategy Overview Yes 
TalentLMS Yes 
The Hub Yes 
TypeGenie Yes 
Zendesk Yes 
Zendesk Talk Yes 
Zoho Books Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$14.00/month/user
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

OBI4wan

Founded

2011

Country

Netherlands

Website

www.obi4wan.com/nl/producten/webcare/

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com/service/messaging/live-chat-software/

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management Yes 
Email Management Yes 
Knowledge Base No 
Live Chat Yes 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting No 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Social Media Management

Automated Publishing Yes 
Brand Tracking Yes 
Content Management Yes 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling Yes 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Alternatives

Alternatives

LiveChat Reviews

LiveChat

LiveChat Software