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Average Ratings 0 Ratings
Description
Discover the transformative capabilities of OBI Engage, which seamlessly combines social media, messaging applications, reviews, live chat, and chatbots into a single solution for outstanding customer engagement and online service. This platform guarantees that you can deliver personalized and direct customer service across various channels, including social media, live chat, review sites, and messaging applications, resulting in satisfied and loyal clientele. With OBI Engage, you can effortlessly oversee all online discussions from a unified dashboard while incorporating intelligent chatbots to enhance efficiency in your service operations. Additionally, the system offers advanced workflows, case management, and the ability to integrate with external platforms, ensuring you deliver top-notch service. Stay informed about your company's online presence and respond proactively to mentions with the built-in monitoring feature. Furthermore, you can effortlessly create, schedule, and distribute posts across different social media platforms using the user-friendly content calendar, while also evaluating the effectiveness and reach of your marketing efforts through comprehensive social analytics and reporting. This ensures that your engagement strategies remain effective and responsive to audience needs.
Description
To revolutionize customer communication, you can use social media messaging and text. You and your customers will both save time and improve communication effectiveness. Contact us to learn how we can help you. To elevate your business, use conversational messaging and our Engage system. VoyagerNetz Connecte is best experienced by taking it for a test drive. Fill out the quick form to get started.
API Access
Has API
No
API Access
Has API
No
Integrations
Freshchat
No
IFS Ultimo
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$200.00/month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
OBI4wan
Founded
2011
Country
Netherlands
Website
www.obi4wan.com/nl/producten/webcare/
Vendor Details
Company Name
VoyagerNetz Enterprise
Founded
1994
Country
South Africa
Website
www.voyagernetz.com
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
Yes
Email Management
Yes
Knowledge Base
No
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
No
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Social Media Management
Automated Publishing
Yes
Brand Tracking
Yes
Content Management
Yes
Customer Engagement
Yes
Multi-Account Management
Yes
Multi-User Collaboration
Yes
Post Scheduling
Yes
Reporting/Analytics
Yes
Social Media Monitoring
Yes
Product Features
Debt Collection
Agency Management
Yes
Auto Dialer
No
Automated Notices
Yes
Callback Scheduling
Yes
Client Management
Yes
Commission Management
Yes
Compliance Management
Yes
Contact Management
Yes
Credit Bureau Reporting
Yes
In-House Collections
Yes
Payment Plans
Yes
Transaction Management
Yes