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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Is your organization capable of effectively entering and disseminating data? Are you looking to monitor inventory, assets, and staff? Do you have adequate oversight of projects, enabling management to make timely adjustments and prevent expensive downtime? Merge Solutions has created the OASIS software to address these needs and beyond. This enterprise resource planning (ERP) system not only tracks rental equipment but also collects essential data regarding oilfield drilling projects, ultimately saving companies both time and resources. Errors from repetitive data entry can lead to significant costs, making it crucial for businesses to exchange information in real time among teams in various locations, each with their unique needs. OASIS seamlessly integrates your operational processes, uniting departments with current information that can be accessed from multiple computers and mobile devices. With this software, decision-making becomes remarkably efficient and effective. By leveraging the capabilities of OASIS, organizations can enhance coordination and collaboration across all levels.

Description

It is not easy to run a service desk. Your service desk is often full of small frustrations and annoyances as you try to keep up with the flood of user requests. Perhaps it is time to remodel. ZENworks®, Service Desk can transform your service desk into a place of calm and peace that offers big benefits to the business. While the service desk may be seen as a place to help users, Information Technology Infrastructure Library (ITIL), best practices suggest that it should be more. Service Desk provides support for incoming calls, email, and web forms. It also allows your technicians to respond to problems using a variety options. Service desk staff can communicate with customers via text messaging or smartphone apps. They can even view their queue on their smartphone, as well as email and web forms.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) No 
Atos OneCloud No 
Cognizant No 
EcholoN No 
Microsoft 365 No 
OpenText ZENworks Suite No 
Panacea Yes 
Wipro Cloud Studio No 

Integrations

Amazon Web Services (AWS) Yes 
Atos OneCloud Yes 
Cognizant Yes 
EcholoN Yes 
Microsoft 365 Yes 
OpenText ZENworks Suite Yes 
Panacea No 
Wipro Cloud Studio Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Merge Solutions LP

Country

United States

Website

merge.solutions/

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/products/zenworks-service-desk

Product Features

ERP

Accounting Integration Yes 
Accounting Management Yes 
CRM Yes 
Dashboard Yes 
Distribution Management Yes 
Enterprise Asset Management Yes 
Financial Management Yes 
HR Management Yes 
Inventory Management Yes 
Order Management Yes 
Project Management Yes 
Purchase Order Management Yes 
Purchasing Yes 
Reporting/Analytics Yes 
Sales Management Yes 
Supply Chain Management Yes 
Warehouse Management Yes 

Product Features

Service Desk

CMDB No 
Change Management No 
IT Asset Management No 
Incident Management No 
Knowledge Base No 
Mobile Access No 
Procurement Management No 
Remote Control No 
SLA Management No 
Self Service Portal No 

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