Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Is your organization capable of effectively entering and disseminating data? Are you looking to monitor inventory, assets, and staff? Do you have adequate oversight of projects, enabling management to make timely adjustments and prevent expensive downtime? Merge Solutions has created the OASIS software to address these needs and beyond. This enterprise resource planning (ERP) system not only tracks rental equipment but also collects essential data regarding oilfield drilling projects, ultimately saving companies both time and resources. Errors from repetitive data entry can lead to significant costs, making it crucial for businesses to exchange information in real time among teams in various locations, each with their unique needs. OASIS seamlessly integrates your operational processes, uniting departments with current information that can be accessed from multiple computers and mobile devices. With this software, decision-making becomes remarkably efficient and effective. By leveraging the capabilities of OASIS, organizations can enhance coordination and collaboration across all levels.
Description
It is not easy to run a service desk. Your service desk is often full of small frustrations and annoyances as you try to keep up with the flood of user requests. Perhaps it is time to remodel. ZENworks®, Service Desk can transform your service desk into a place of calm and peace that offers big benefits to the business. While the service desk may be seen as a place to help users, Information Technology Infrastructure Library (ITIL), best practices suggest that it should be more. Service Desk provides support for incoming calls, email, and web forms. It also allows your technicians to respond to problems using a variety options. Service desk staff can communicate with customers via text messaging or smartphone apps. They can even view their queue on their smartphone, as well as email and web forms.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
No
Atos OneCloud
No
Cognizant
No
EcholoN
No
Microsoft 365
No
OpenText ZENworks Suite
No
Panacea
Yes
Wipro Cloud Studio
No
Integrations
Amazon Web Services (AWS)
Yes
Atos OneCloud
Yes
Cognizant
Yes
EcholoN
Yes
Microsoft 365
Yes
OpenText ZENworks Suite
Yes
Panacea
No
Wipro Cloud Studio
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Merge Solutions LP
Country
United States
Website
merge.solutions/
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
www.opentext.com/products/zenworks-service-desk
Product Features
ERP
Accounting Integration
Yes
Accounting Management
Yes
CRM
Yes
Dashboard
Yes
Distribution Management
Yes
Enterprise Asset Management
Yes
Financial Management
Yes
HR Management
Yes
Inventory Management
Yes
Order Management
Yes
Project Management
Yes
Purchase Order Management
Yes
Purchasing
Yes
Reporting/Analytics
Yes
Sales Management
Yes
Supply Chain Management
Yes
Warehouse Management
Yes
Product Features
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No