Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Chatbots frequently serve as the initial interaction point for customers and potential clients seeking information or help from your business. However, they often struggle to gauge the context of conversations, leading to frustration, missed sales opportunities, and customer dissatisfaction that can ultimately result in churn. Nurdle offers a solution by cleansing call transcripts of personally identifiable information (PII) and synthetically modifying them to create large datasets suitable for fine-tuning language models. This enables you to access the collective knowledge from all your meetings without compromising the privacy of the information discussed during those calls. By leveraging Nurdle's data, sentiment analysis is transformed into actionable insights that reveal public perceptions of your brand and facilitate the swift identification of areas needing improvement. Consequently, organizations can address concerns proactively, enhancing customer satisfaction and loyalty in the process.
Description
Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Freshchat
No
HubSpot CRM
No
HubSpot Customer Platform
No
Intercom
No
Microsoft Outlook
No
Salesforce
No
Slack
No
Stackreaction
No
WhatsApp
No
Zapier
No
Integrations
Freshchat
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Intercom
Yes
Microsoft Outlook
Yes
Salesforce
Yes
Slack
Yes
Stackreaction
Yes
WhatsApp
Yes
Zapier
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$99 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Nurdle
Founded
2023
Website
nurdle.ai/
Vendor Details
Company Name
SurveySensum
Founded
2018
Country
India
Website
www.surveysensum.com
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
Product Features
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No
Market Research
Benchmarking
No
Compensation Management
No
Data Management
No
Email / Online
No
Face-to-Face
No
Panel Management
No
Paper-Based
No
Phone-Based
No
Sample Management
No
Statistical Analysis
No
Survey Management
No
Survey
Custom Survey URLs
No
Data Analysis Tools
Yes
Email Marketing
No
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
No
Question Branching
No
Question Library
Yes
Site Intercept Survey
Yes
Skip Logic
Yes
Supports Audio / Images / Video
No