Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Nural ASM, a Service Management Software, is a system that manages repair management, inventory, and warranty management. It maintains the day-to-day functioning of an organization's service department. Nural-Service utilizes structured and efficient KPIs for after-sales services to ensure your brand is recognized, acknowledged, and properly serviced.
Description
Your team works constantly with data. Contact history, dashboards, wallboards, reports. Data-driven support is an answer to customer needs. Everyone knows what to do. There is no miscommunication. The customer service program is simply a way to share information within a group. There is no duplication of work. Advanced reports and control over KPIs. You can collect website leads by proactive chat and callback. A virtual call center offers advanced functions that can help you make a sale. You can organize the after-sales process. Thulium is simple to use. Easy configuration, quick implementation, and good support. We create contact center software. It is important that we know how to use it. The integrations and rich API will make the Thulium contact centre system part of your tool environment. Automated repetitive tasks will be taken care of. 100% of calls are returned. You can make more phone calls and connect clients with the right consultants immediately.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Base.com
No
CREDITONLINE
No
Zowie
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$26.38/month/user
3 pricing tiers per user per month.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Nural
Founded
2020
Country
India
Website
nuraltech.com
Vendor Details
Company Name
Thulium
Founded
2006
Country
Poland
Website
thulium.com
Product Features
Warranty Management
Contract Management
No
Eligibility Verification
No
For Field Service
No
For General Contractors
No
For Manufacturers
No
Parts Management
No
Policy Management
No
Product Registration
No
Repair Management
No
Returns Management
No
Service Management
No
Warranty Tracking
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Help Desk
Alerts / Escalation
No
Automated Routing
Yes
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No