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Average Ratings 0 Ratings
Description
The AI search engine provides accurate responses sourced from your text, documents, and videos. Experience seamless out-of-the-box AI-driven search and generative responses from your diverse materials while ensuring data privacy is maintained. Nuclia automatically organizes your unstructured data from various internal and external sources, delivering enhanced search outcomes and generative replies. It adeptly manages tasks such as transcribing video and audio, extracting content from images, and parsing documents. Users can search through your data using not just keywords but also natural language in nearly all languages to obtain precise answers. Effortlessly create AI search results and responses from any data source with ease. Implement our low-code web component to seamlessly incorporate Nuclia’s AI-enhanced search into any application, or take advantage of our open SDK to build your customized front-end solution. You can integrate Nuclia into your application in under a minute. Choose your preferred method for uploading data to Nuclia from any source, supporting any language and format, to maximize accessibility and efficiency. With Nuclia, you unlock the power of intelligent search tailored to your specific data needs.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Dropbox
Yes
Google Drive
Yes
YouTube
Yes
Discourse
No
Google Cloud Platform
Yes
Jive
No
Joomla!
No
KnowledgeOwl
No
MadCap Flare
No
Microsoft Teams
No
Integrations
Dropbox
Yes
Google Drive
Yes
YouTube
Yes
Discourse
Yes
Google Cloud Platform
No
Jive
Yes
Joomla!
Yes
KnowledgeOwl
Yes
MadCap Flare
Yes
Microsoft Teams
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Nuclia
Website
nuclia.com
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
Enterprise Search
AI / Machine Learning
No
Faceted Search / Filtering
No
Full Text Search
No
Fuzzy Search
No
Indexing
No
Text Analytics
No
eDiscovery
No
Product Features
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
Yes
Indexing
Yes
Text Analytics
Yes
eDiscovery
Yes