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Average Ratings 0 Ratings

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ease
features
design
support

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Description

The AI search engine provides accurate responses sourced from your text, documents, and videos. Experience seamless out-of-the-box AI-driven search and generative responses from your diverse materials while ensuring data privacy is maintained. Nuclia automatically organizes your unstructured data from various internal and external sources, delivering enhanced search outcomes and generative replies. It adeptly manages tasks such as transcribing video and audio, extracting content from images, and parsing documents. Users can search through your data using not just keywords but also natural language in nearly all languages to obtain precise answers. Effortlessly create AI search results and responses from any data source with ease. Implement our low-code web component to seamlessly incorporate Nuclia’s AI-enhanced search into any application, or take advantage of our open SDK to build your customized front-end solution. You can integrate Nuclia into your application in under a minute. Choose your preferred method for uploading data to Nuclia from any source, supporting any language and format, to maximize accessibility and efficiency. With Nuclia, you unlock the power of intelligent search tailored to your specific data needs.

Description

SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle. Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution. The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement. The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Dropbox Yes 
Google Drive Yes 
YouTube Yes 
Discourse No 
Google Cloud Platform Yes 
Jive No 
Joomla! No 
KnowledgeOwl No 
MadCap Flare No 
Microsoft Teams No 
MindTouch No 
Model Context Protocol (MCP) No 
Quickwork Yes 
React Yes 
Salesforce No 
Salesforce Agentforce No 
ServiceNow No 
Thought Industries No 
Vimeo No 
WordPress No 

Integrations

Dropbox Yes 
Google Drive Yes 
YouTube Yes 
Discourse Yes 
Google Cloud Platform No 
Jive Yes 
Joomla! Yes 
KnowledgeOwl Yes 
MadCap Flare Yes 
Microsoft Teams Yes 
MindTouch Yes 
Model Context Protocol (MCP) Yes 
Quickwork No 
React No 
Salesforce Yes 
Salesforce Agentforce Yes 
ServiceNow Yes 
Thought Industries Yes 
Vimeo Yes 
WordPress Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Nuclia

Website

nuclia.com

Vendor Details

Company Name

SearchUnify

Founded

2008

Country

India

Website

www.searchunify.com

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Enterprise Search

AI / Machine Learning No 
Faceted Search / Filtering No 
Full Text Search No 
Fuzzy Search No 
Indexing No 
Text Analytics No 
eDiscovery No 

Product Features

Enterprise Search

AI / Machine Learning Yes 
Faceted Search / Filtering Yes 
Full Text Search Yes 
Fuzzy Search Yes 
Indexing Yes 
Text Analytics Yes 
eDiscovery Yes 

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