Average Ratings 1 Rating

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Average Ratings 1 Rating

Total
ease
features
design
support

Description

Transform incoming leads into successful sales conversations, streamline your outbound cold calling efforts, track call performance, and much more with Novocall, the ultimate phone system for lead generation and performance metrics. You can easily integrate Novocall's click-to-call feature as a widget on your site, utilize it in a contact form, or connect it to Facebook lead forms. Designed specifically for small businesses, our phone system enables instant outreach to a broader audience, fostering immediate connections with potential leads. With our software, calls are intelligently directed to the appropriate team members or departments using customized lead routing rules. Inbound calls can be efficiently assigned to your sales representatives based on criteria such as spoken language, geographical location, and business function, ensuring a smoother experience without awkward call transfers. Additionally, our automated phone system allows small businesses to upload entire contact lists for effortless dialing. Novocall's Call Tracking feature further enhances your strategy by helping you pinpoint the sources of your incoming calls, enabling you to refine your marketing efforts effectively. With these tools, you can enhance both efficiency and customer satisfaction, ultimately driving growth for your business.

Description

Enhance customer interactions across various channels with uContact, net2phone's cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. uContact facilitates seamless management of all contact center interactions. Ensure top-notch voice experiences in inbound, outbound, or blended campaigns and engage customers through their preferred digital channels using the Unified Inbox. Our comprehensive platform offers features such as agent and supervisor capabilities, voice options, omnichannel support, and automation tools including chat bots, form creator, and workflow designer.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Polly No 
ClearoutPhone Yes 
Easyflow Yes 
Facebook No 
Infobip No 
Instagram No 
KonnectzIT Yes 
Microsoft Dynamics 365 No 
Microsoft Teams No 
Nekton.ai Yes 
Pabbly Connect Yes 
Salesforce No 
Stackreaction Yes 
Totality No 
Twilio No 
Verbio No 
Wavy No 
WhatsApp No 
WiserNotify Yes 
net2phone No 

Integrations

Amazon Polly Yes 
ClearoutPhone No 
Easyflow No 
Facebook Yes 
Infobip Yes 
Instagram Yes 
KonnectzIT No 
Microsoft Dynamics 365 Yes 
Microsoft Teams Yes 
Nekton.ai No 
Pabbly Connect No 
Salesforce Yes 
Stackreaction No 
Totality Yes 
Twilio Yes 
Verbio Yes 
Wavy Yes 
WhatsApp Yes 
WiserNotify No 
net2phone Yes 

Pricing Details

$39 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$59.99/month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Novocall

Founded

2017

Country

Singapore

Website

www.novocall.co

Vendor Details

Company Name

net2phone

Founded

1990

Country

United States

Website

www.net2phone.com/products/cloud-contact-center-solutions

Product Features

Lead Capture

Business Card / Badge Scanning No 
Dashboard Yes 
Data Extraction No 
Lead Distribution Yes 
Lead Notifications Yes 
Lead Nurturing No 
Lead Qualification No 
Lead Scoring No 
Online Forms Yes 

Lead Generation

Contact Discovery Yes 
Contact Import/Export Yes 
Lead Capture Yes 
Lead Database Integration No 
Lead Nurturing No 
Lead Scoring No 
Lead Segmentation No 
Pipeline Management No 
Prospecting Tools No 
Visitor Identification Yes 

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Customer Communications Management

Batch Communications Yes 
Chat / Messaging Yes 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization Yes 
Print Management No 
Template Management No 
Video Content No 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

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Alternatives

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