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Average Ratings 1 Rating
Description
Local governments use NovoGov to replace paper, spreadsheets, and disconnected tools with a single web and mobile platform. Public works, code enforcement, permitting, asset, and maintenance teams run their day-to-day work in one place, from opening a work order to closing it out and reporting on the cost.
The mobile apps put the whole system in the field: crews update jobs from any phone or tablet, attach photos and documents, scan barcodes, and record GPS locations as they work. Maintenance is scheduled by time, mileage, or meter, and every job captures labor, parts, and FEMA or grant costs. Built-in GIS integrates with Esri ArcGIS to map assets and activity across your jurisdiction. Residents submit and track service requests through an online portal that keeps the public informed. Founded in 1999, Novo Solutions builds software for US cities, townships, and counties. Schedule a demo for a tailored quote.
Description
Utilize WorkStraight to safely generate, receive, and monitor work requests from your team, clients, or external contractors. You can allocate tasks to several users, require necessary approvals, receive alerts, print work orders, download reports, integrate with QuickBooks, manage assets, generate invoices, handle customer relations, and much more. This web-based, customizable system for work order management enhances task visibility and organization by providing access to workers. The adaptability of WorkStraight makes it suitable for a wide range of applications, tailored to fit your specific requirements rather than being limited by the software itself. Ideal for businesses of all sizes, WorkStraight operates as a software-as-a-service (SaaS) that is both web-based and customizable, excelling in the management of work orders, service requests, maintenance requests, or whatever you choose to label them. Users can monitor task progress, including hours worked and current status, and easily connect related work orders while having the capability to re-open previously closed ones. With its intuitive interface and robust features, WorkStraight ensures that all aspects of work order management are streamlined and efficient.
API Access
Has API
Yes
API Access
Has API
No
Integrations
ArcGIS
No
ArcGIS CityEngine
No
Pricing Details
Pricing is quote-based and tailored to each organization's size and modules. Request a demo for a quote.
Free Trial
No
Free Version
No
Pricing Details
$19 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Novo Solutions
Founded
1999
Country
United States
Website
novosolutions.com
Vendor Details
Company Name
MindShare Design
Founded
2014
Country
United States
Website
www.mindsharedesign.com/workstraight.html
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Facility Management
Asset Management
Yes
Commercial Properties
Yes
Equipment Management
Yes
Facility Scheduling
No
Incident Management
Yes
Inspection Management
Yes
Inventory Control
Yes
Maintenance Tracking
Yes
Preventive Maintenance
Yes
Residential Properties
Yes
Room Scheduling
No
Schools
Yes
Space Planning
No
Vendor Management
Yes
Visitor Management
No
Work Order Management
Yes
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
IT Asset Management
Asset Tracking
No
Audit Management
No
Compliance Management
No
Configuration Management
No
Contract/License Management
No
Cost Tracking
No
Depreciation Management
No
IT Service Management
No
Inventory Management
No
Maintenance Management
No
Procurement Management
No
Requisition Management
No
Supplier Management
No
Maintenance Management
Asset Tracking
Yes
Billing & Invoicing
No
Calibration Management
No
Dispatch Management
No
Inventory Control
No
Inventory Management
Yes
Key & Lock Management
No
Mobile Access
Yes
Planning Calendar
No
Predictive Maintenance
No
Preventive Maintenance
Yes
Purchasing
No
Scheduling
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Municipal
Animal Licensing
No
Code Enforcement
No
Fund Accounting
No
Inventory Management
Yes
License Issuance
No
Parking Management
No
Permit Issuance
No
Planning & Zoning
No
Property Database
No
Taxation & Assessment
No
Utility Billing
No
Work Order Management
Yes
Public Works
Billing & Invoicing
No
Compliance Management
No
Contract Management
No
Customer Database
Yes
Document Management
Yes
Equipment Maintenance
Yes
Fixed Asset Management
Yes
Job Costing
Yes
Project Management
No
Service Request Management
Yes
Work Order Management
Yes
Work Order
Contract Management
Yes
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
Yes
Job Management
Yes
Preventive Maintenance
Yes
Quotes / Estimates
No
Recurring Appointments
No
Routing
Yes
Scheduling
Yes
Task Management
Yes
Product Features
Work Order
Contract Management
No
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
Yes
Job Management
Yes
Preventive Maintenance
Yes
Quotes / Estimates
Yes
Recurring Appointments
Yes
Routing
Yes
Scheduling
Yes
Task Management
Yes