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Description
Track online, social, and earned media in real-time for brand mentions and insights that drive more strategic communications.
Monitor the Entire Media Ecosystem, From Print to Podcasts
The Notified PR platform gives you real-time access to millions of online and print sources, blogs, and social media conversations. From editorial news articles to niche forums, our coverage spans 150+ countries and multiple languages. You can also monitor key podcasts and broadcast outlets for brand mentions and media exposure.
Build Successful Searches, Every Time
Build powerful Boolean queries that deliver the results you’re looking for, without being a Boolean expert! Easily configure searches exactly how you want, for every media type and language, and always find what you’re looking for. Rest assured that you will never miss a comment or conversation. Our deep historical archive gives you instant data as soon as you’ve set up a new search profile.
Filter Your Results to Surface Actionable Insights
We’ve made it easy to customize your search results with just a few clicks to quickly get to the information you need. Sort coverage by date, reach, or engagement, and quickly filter by media type or sentiment.
Description
In recent years, social networking has emerged as a dominant force on the Internet. With the widespread use of smartphones, consumers are now able to effortlessly share their opinions on products and businesses through platforms like Twitter, Facebook, blogs, and online forums. This dynamic exchange of information presents both challenges and opportunities for companies seeking to manage their brand image. If negative perceptions go unaddressed, they can escalate into significant public relations crises. Conversely, responding promptly and appropriately to such criticisms demonstrates a commitment to customer care. eGain Social™ stands out as a unique solution for managing social media, offering features that encompass social customer service, knowledge management, unified social publishing, and reputation oversight. By utilizing eGain Social Adapters, businesses can effectively monitor various social networks, including Facebook, Twitter, blogs, and forums, for specific keywords to stay informed about their online presence. Ultimately, leveraging these tools can significantly enhance a company’s ability to engage with its audience and protect its reputation in the digital landscape.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Notified
Country
United States
Website
www.notified.com/GNW-PR/social-listening-media-monitoring
Vendor Details
Company Name
eGain
Founded
1997
Country
United States
Website
www.egain.com/products/social/
Product Features
Social Media Monitoring
Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring