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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Authentication is the "frontdoor" to digital services. The Nok Nok™, S3 Authentication Suite (S3 Suite), provides passwordless authentication that's more user-friendly than legacy authentication and is more secure then legacy 2FA. This results in better user engagement and greater security. From seamless on-boarding and progressive profiling to easy bootstrapping new devices and account recovery to suspension and deprovisioning users. Passwordless authentication for Desktop Web, Mobile Web and Mobile Apps. Also, integration for authenticating with call centers. Authentication to cloud services, and - when used with the Nok Nok IoT SDK - to IoT devices. Nok Nok passwordless customer authentication platform provides omnichannel, frictionless authentication for any device. The platform's extensible architecture makes it possible to support third-party biometric products and new authenticators.

Description

Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Airstack Yes 
Curricula Yes 
ForgeRock Yes 
Genesys Cloud CX No 
Jumio Yes 
Microsoft 365 Yes 
OSDial Yes 
OneSpan Authentication Servers Yes 
Precise YOUNiQ Yes 
TrulyNatural Yes 
Yubico YubiKey Yes 

Integrations

Airstack No 
Curricula No 
ForgeRock No 
Genesys Cloud CX Yes 
Jumio No 
Microsoft 365 No 
OSDial No 
OneSpan Authentication Servers No 
Precise YOUNiQ No 
TrulyNatural No 
Yubico YubiKey No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Nok Nok

Founded

2011

Country

United States

Website

noknok.com/products/s3-authentication-suite/

Vendor Details

Company Name

Genesys

Founded

1990

Country

United States

Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

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