Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Authentication is the "frontdoor" to digital services. The Nok Nok™, S3 Authentication Suite (S3 Suite), provides passwordless authentication that's more user-friendly than legacy authentication and is more secure then legacy 2FA. This results in better user engagement and greater security. From seamless on-boarding and progressive profiling to easy bootstrapping new devices and account recovery to suspension and deprovisioning users. Passwordless authentication for Desktop Web, Mobile Web and Mobile Apps. Also, integration for authenticating with call centers. Authentication to cloud services, and - when used with the Nok Nok IoT SDK - to IoT devices. Nok Nok passwordless customer authentication platform provides omnichannel, frictionless authentication for any device. The platform's extensible architecture makes it possible to support third-party biometric products and new authenticators.
Description
Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Airstack
Yes
Curricula
Yes
ForgeRock
Yes
Genesys Cloud CX
No
Jumio
Yes
Microsoft 365
Yes
OSDial
Yes
OneSpan Authentication Servers
Yes
Precise YOUNiQ
Yes
TrulyNatural
Yes
Integrations
Airstack
No
Curricula
No
ForgeRock
No
Genesys Cloud CX
Yes
Jumio
No
Microsoft 365
No
OSDial
No
OneSpan Authentication Servers
No
Precise YOUNiQ
No
TrulyNatural
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Nok Nok
Founded
2011
Country
United States
Website
noknok.com/products/s3-authentication-suite/
Vendor Details
Company Name
Genesys
Founded
1990
Country
United States
Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764