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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

NodeBB is a modern forum software. It is highly customizable and combines the best of the modern mobile and social web with traditional Internet bulletin boards to create deep community engagement. NodeBB is built on the Node.js platform and can scale to power large, active brand communities.

Description

Zendesk Gather offers a platform where customers can engage and collaborate within a community forum. There are times when customers simply desire a space to chat, and this interaction doesn't always need to involve your direct input. Consider that your customers interact with your products regularly, and their insights can be incredibly valuable. All you need to do is create an environment where they can freely share their knowledge, while still being available to offer support as needed. Zendesk Gather stands out as community forum software that facilitates this connection, enabling customers to work together alongside your business. With Gather, your customers can find the reliable assistance they’re looking for, not solely from your team. Establish a supportive environment where they can rely on one another for guidance. Encourage your customers to exchange ideas, provide feedback, and share their own strategies and tips. When more complicated problems arise, you can involve your agents to ensure that discussions remain constructive and beneficial for everyone involved. Ultimately, this approach fosters a sense of community and strengthens the relationship between your customers and your brand.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Mailchimp Yes 
Slack Yes 
Zendesk Yes 
Amazon S3 Yes 
Campaign Monitor No 
Flarum Yes 
Flockport Yes 
Google Ads Yes 
Mermaid Chart Yes 
Okta No 
Twilio Yes 
WordPress Yes 
Zapier No 
Zendesk Chat No 
Zendesk Connect No 
Zendesk Explore No 
Zendesk Guide No 
Zendesk Sell No 
Zendesk Sunshine No 
Zendesk Talk No 

Integrations

Mailchimp Yes 
Slack Yes 
Zendesk Yes 
Amazon S3 No 
Campaign Monitor Yes 
Flarum No 
Flockport No 
Google Ads No 
Mermaid Chart No 
Okta Yes 
Twilio No 
WordPress No 
Zapier Yes 
Zendesk Chat Yes 
Zendesk Connect Yes 
Zendesk Explore Yes 
Zendesk Guide Yes 
Zendesk Sell Yes 
Zendesk Sunshine Yes 
Zendesk Talk Yes 

Pricing Details

$250.00/month
Up to 2 million monthly page views
Email and community forum support
Unlimited Staff and Community Users
Free SSL Encryption
Automated Daily Backup
Free Trial Yes 
Free Version No 

Pricing Details

$9 per agent per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

NodeBB

Founded

2014

Country

Canada

Website

nodebb.org

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com/gather/

Product Features

Community

Content Management Yes 
Content Moderation Yes 
Discussions / Forums Yes 
Event Management No 
Group Management Yes 
Ideation / Crowdsourcing Yes 
Member Directory Yes 
Membership Management Yes 
Social Media Management No 
Website Management No 
White Label No 

Product Features

Community

Content Management No 
Content Moderation No 
Discussions / Forums No 
Event Management No 
Group Management No 
Ideation / Crowdsourcing No 
Member Directory No 
Membership Management No 
Social Media Management No 
Website Management No 
White Label No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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