Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The implementation options offered are entirely flexible and customizable, encompassing bespoke solutions, private cloud setups, or on-premise deployment, along with tailored functionalities, white-labeling, and adaptive workflows that can respond in real-time to data from various external sources. Our platform, Aurora, effectively digitizes and automates comprehensive capital market processes, including bond issuance and the management of post-trade data. Aurora can be specifically configured to create workflows for any participant in the primary markets value chain, serving as an internal tool for organizations or facilitating interactions with external stakeholders to foster smooth user experiences. Additionally, the platform supports both structured and unstructured data sources, which can be easily transformed into standardized formats, ensuring seamless data management across teams by utilizing both internal and external services. To further assist users, a library of templates featuring machine-readable, legally compliant documents has been assembled, all crafted by leading law firms specializing in capital markets, thereby enhancing the efficiency and reliability of documentation processes. This comprehensive approach ensures that organizations can adapt quickly to market changes and regulatory requirements.
Description
The WNS-Vuram Card Dispute Management System serves as a comprehensive platform tailored for financial institutions to effectively oversee the complete lifecycle of card disputes, starting from the initial submission to the final resolution and settlement. By consolidating all aspects of dispute management into one streamlined system, it enables organizations to handle chargebacks, representations, write-offs, and fraud investigations with enhanced speed and precision. The system facilitates multichannel dispute intake, empowering customers to initiate disputes through various means such as phone calls, emails, chat, or self-service portals, while ensuring that agents and back-office personnel work within a cohesive workflow. Additionally, CDMS employs intelligent automation techniques to accurately identify dispute reason codes, validate claims, and prioritize cases, which significantly reduces the need for manual intervention and lowers the likelihood of errors. Furthermore, it seamlessly integrates with core banking systems, card networks, and outside data sources, offering a comprehensive view of transactions, customer histories, and potential fraud indicators, thereby enhancing overall decision-making processes. This innovative approach not only streamlines operations but also fosters a more efficient dispute resolution environment.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Nivaura
Country
United Kingdom
Website
www.nivaura.com/product/
Vendor Details
Company Name
WNS-Vuram
Founded
2011
Country
India
Website
www.vuram.com/plug-n-play-solutions/card-dispute-management-system/
Product Features
Financial Services
Analytics
No
Branch Optimization
No
Channel Management
No
Compliance Management
No
Customer Engagement
No
Performance Management
No
Risk Management
No
Product Features
Chargeback Management
Chargeback Dispute Management
No
Chargeback Insurance
No
Chargeback Prevention
No
Chargeback Recovery
No
For Banks / Issuers
No
For Merchants
No
For Suppliers / Manufacturers / Distributors
No
Fraud Detection
No
Reporting / Analytics
No
Financial Services
Analytics
No
Branch Optimization
No
Channel Management
No
Compliance Management
No
Customer Engagement
No
Performance Management
No
Risk Management
No